Assistant Front Office Manager - Grand

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $45,000.00 - $50,000.00
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match

Job Description

The Davenport Grand Hotel is a premier luxury hotel located in the heart of Spokane, Washington, renowned for its elegant design, exceptional service, and commitment to excellence. As one of the most iconic properties in the region, The Davenport Grand offers guests a sophisticated and upscale environment that blends modern amenities with timeless hospitality. The hotel embraces a culture centered on teamwork, professionalism, and delivering unparalleled guest experiences, making it an ideal workplace for individuals seeking fulfilling careers in the hospitality industry. Employees of this establishment have opportunities across diverse departments including guest services, culinary, events, and more, allowing for dynamic career development and growth within a respected organization. By joining the team at The Davenport Grand Hotel, staff become part of a driven community where personal and professional contributions are valued and celebrated within an atmosphere of respect and high standards. The hotel’s vibrant location in Spokane allows employees to enjoy the rich cultural offerings of the city while serving guests from around the world, enhancing both personal and career experiences.

This particular role is for an Assistant Front Office Manager who will support the Front Office Manager in supervising the daily operations of the front desk, ensuring that the highest level of customer service is consistently delivered to all guests. This position primarily covers the evening shift, ensuring management presence on duty during critical hours to address guest needs and staff coordination. The Assistant Front Office Manager plays a crucial role in maintaining operational efficiency, enforcing policies, and leading the front office staff to provide seamless and memorable guest interactions. This role demands a detail-oriented, highly motivated individual with strong leadership capabilities and excellent communication skills. The salary range for this position is $45,000 to $50,000 per year, reflecting the level of responsibility and expertise required. Working with The Davenport Grand Hotel offers a unique career opportunity to be at the forefront of Spokane’s hospitality industry, contributing to a team dedicated to delivering exceptional guest experiences and operational excellence.

Job Requirements

  • minimum high school diploma or equivalent
  • 1+ year experience in hospitality management or supervisory role
  • cash handling skills
  • effective communication abilities
  • proficiency with front office computer systems
  • availability to work evening shifts
  • ability to lead and motivate a team

Job Qualifications

  • prefer 1+ year departmental management or supervisory experience in hotel front office
  • ability to manage and lead each discipline of the department independently
  • prior cash handling experience necessary
  • ability to communicate effectively with the public and other team members
  • computer experience required

Job Duties

  • assist the Front Office Manager in overseeing daily front desk operations
  • ensure highest level of customer service for all guests
  • manage front office staff and optimize team performance
  • enforce hotel procedures and policies
  • oversee evening shift as Manager On-Duty
  • handle guest inquiries and resolve issues promptly
  • coordinate with other departments to maintain service quality

Job Criteria

Experience

Mid Level (3-7 years)


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