Assistant Front Office Manager - Embassy Suites by Hilton Las Vegas
Job Overview
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
friendly work environment
Job Description
Our client is a reputable hotel known for its commitment to exceptional guest service and superior hospitality. Established in a prime location, this hotel offers a welcoming environment that caters to a diverse range of travelers, from business visitors to vacationing families. The hotel prides itself on maintaining high standards of cleanliness, comfort, and customer service, ensuring a memorable stay for every guest. The management team is dedicated to fostering a positive work atmosphere where employees can thrive and develop their skills within the hospitality industry.
The role of Front Office Manager is essential in maintaining the seamless operation of the front desk and assuring guest satisfaction at all times. This position is responsible for leading the front office team, including front desk agents, supervisors, bell staff, concierge, and PBX operators, managing staffing levels, training, and scheduling to guarantee smooth daily operations. The Front Office Manager must anticipate guest needs, offer prompt and courteous service, and handle any complaints efficiently to ensure positive guest relations. Proficiency with hotel management systems such as MICROS is required to manage daily transactions accurately and support hotel revenue management. Communication with other departments such as Housekeeping and Engineering is crucial to coordinate guest room requests and maintenance needs promptly. Additionally, this role involves assisting the General Manager with special requests and group bookings, requiring excellent organizational skills and the ability to work under pressure. This full-time position demands a high work ethic, self-initiative, and the capacity to work independently while maintaining clear communication within a team to uphold the hotel's reputation for outstanding guest experience.
The role of Front Office Manager is essential in maintaining the seamless operation of the front desk and assuring guest satisfaction at all times. This position is responsible for leading the front office team, including front desk agents, supervisors, bell staff, concierge, and PBX operators, managing staffing levels, training, and scheduling to guarantee smooth daily operations. The Front Office Manager must anticipate guest needs, offer prompt and courteous service, and handle any complaints efficiently to ensure positive guest relations. Proficiency with hotel management systems such as MICROS is required to manage daily transactions accurately and support hotel revenue management. Communication with other departments such as Housekeeping and Engineering is crucial to coordinate guest room requests and maintenance needs promptly. Additionally, this role involves assisting the General Manager with special requests and group bookings, requiring excellent organizational skills and the ability to work under pressure. This full-time position demands a high work ethic, self-initiative, and the capacity to work independently while maintaining clear communication within a team to uphold the hotel's reputation for outstanding guest experience.
Job Requirements
- High school diploma or equivalent
- Proven customer service and problem solving experience
- Regular attendance according to established guidelines
- Ability to work varying schedules to meet business needs
- High work ethic self-initiative independent judgment
- Focus and maintain attention to tasks and complete work assignments on time despite frequent interruptions
- Ability to work in a standard office environment
- Prolonged periods of sitting at a desk and working on a computer
- Occasional standing and walking throughout the workday
- Frequent fine motor skills use of hands and fingers for keyboarding typing utilizing a mouse or trackpad writing and operating office equipment
- Ability to communicate effectively verbally and in writing
- Occasionally required to stand walk bend reach or carry items
- Ability to lift and or move 10-25 pounds as needed
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation
- Ability to hear and participate in conversations and meetings use phone and or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the role
Job Qualifications
- High school diploma or equivalent
- Proven customer service and problem solving experience
- Experience in hotel front office operations or management preferred
- Strong leadership and interpersonal skills
- Proficient in using hotel management systems such as MICROS
- Excellent verbal and written communication abilities
- Ability to manage multiple tasks and work under pressure
Job Duties
- Anticipate guest needs respond promptly and acknowledge all guests maintaining positive guest relations at all times
- Greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel
- Ensure proper staffing levels of front office associates including interviewing hiring supervising training and scheduling front desk agents front office supervisors guest service aides bell staff concierge staff and PBX operators
- Have complete understanding of front office staff's job descriptions and duties and be able to perform duties at any given time
- Resolve guest complaints ensuring guest satisfaction in each interaction
- Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome
- Accurately manage and operate the MICROS system at the front office including all daily transactions and those which are not performed often
- Communicate with housekeeping and engineering departments regarding guest rooms requests and maintenance requests needs
- Assist the General Manager by handling special requests group blocking and unusual circumstances
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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