Assistant Front Office Manager - Conrad Los Angeles

Conrad Los Angeles is a prestigious and luxurious hotel located in the heart of Downtown Los Angeles within the vibrant cultural corridor. It is part of The Grand LA project, a billion-dollar development that marks the arrival of the seventh Conrad Hotel in the United States and the first in California. This newest addition to Conrad Hotels offers over 300 elegantly designed guest rooms, a world-class spa, an expansive 16,000-square-foot rooftop pool deck, 12,000 square feet dedicated to event spaces, and three dynamic dining experiences. Among these is their signature restaurant, San Laurel, developed in partnership with Chef Jose Andres' acclaimed culinary group, Jose Andres Food Group. The hotel embodies sophistication and luxury, catering to travelers seeking exceptional services and amenities in a prime downtown location.

The role of Assistant Front Office Manager at Conrad Los Angeles is a vital leadership position responsible for supporting the Director in managing all front office operations. The successful candidate will oversee daily administration tasks to optimize profitability, control costs, and maintain the highest quality standards to guarantee guest satisfaction. This position plays a key role in managing front office staff, coordinating reservations—especially for VIP guests and groups—and ensuring a seamless and memorable guest experience from arrival to departure. The Assistant Front Office Manager needs to exhibit strong organizational skills, demonstrate the capacity to work effectively under pressure, and manage staff to meet performance goals. With a focus on luxury service standards and effective communication, the Assistant Front Office Manager will supervise staff, resolve guest issues with discretion, and contribute to the hotel’s overall success in hospitality excellence.

This position requires at least two years of experience in front office hotel operations, with a minimum of one year in a leadership role. Luxury hotel experience is preferred. The role also demands proficiency in hotel systems, preferably Hilton’s proprietary systems, and relevant certifications such as CPR or first aid are favored. The ideal candidate must be adept in mathematical comprehension for operational decision-making and maintain strong communication skills to interact effectively with guests and team members alike. Flexibility in working hours is essential, as the role may include shifts during evenings, weekends, and holidays. Physical requirements include the ability to stand and walk for extended periods and the capacity to lift or push up to 15 pounds with or without reasonable accommodations. The annual salary range for this position is between $72,000 and $78,000, commensurate with experience and location. Conrad Los Angeles, through Hilton, ensures a supportive, inclusive, and dynamic work environment fostering career growth and advancement opportunities.