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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $72,000.00 - $78,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Employee Stock Purchase Program
Matching 401(k)
Parental leave
Travel discount
Job Description
Conrad Los Angeles is a prestigious and luxurious hotel located in the heart of Downtown Los Angeles within the vibrant cultural corridor. It is part of The Grand LA project, a billion-dollar development that marks the arrival of the seventh Conrad Hotel in the United States and the first in California. This newest addition to Conrad Hotels offers over 300 elegantly designed guest rooms, a world-class spa, an expansive 16,000-square-foot rooftop pool deck, 12,000 square feet dedicated to event spaces, and three dynamic dining experiences. Among these is their signature restaurant, San Laurel, developed in partnership with Chef Jose Andres'... Show More
Job Requirements
- High school diploma or equivalent
- minimum two years of front office hotel experience
- minimum one year of leadership experience
- flexibility to work nights, weekends, and holidays
- physical ability to stand and walk for long periods
- ability to lift, push, or pull up to 15 pounds
- proficient in English communication
- strong organizational skills
- ability to handle guest complaints with patience and diplomacy
Job Qualifications
- High school diploma or equivalent
- preferred 4-year college degree
- minimum two years of front office hotel experience
- minimum one year of leadership experience
- luxury hotel experience preferred
- proficiency in Hilton systems preferred
- CPR certification and/or first aid training preferred
- excellent mathematical comprehension
- strong oral and written communication skills
- strong organizational and supervisory skills
- ability to work under pressure and handle stressful situations
- flexibility to work nights, weekends, and holidays
- physical ability to stand and walk for full shifts
- ability to lift, push, or pull up to 15 lbs
Job Duties
- Communicate effectively both orally and in writing to provide clear direction to staff
- observe performance and encourage improvement
- interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for front office staff
- monitor lobby traffic and make staffing adjustments as required
- review VIP reservations and ensure proper handling of VIPs and groups, administer amenity orders and resumes for incoming guests
- update system by inputting inventory and non-inventory groups
- monitor special reservation requests handling and oversee rate changes on in-house guests
- compute daily payroll, schedules, and other reports
- analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures
- manage front office staff, resolve guest concerns, and implement resolutions by using discretion and judgment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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