Assistant Front Office Manager

This hotel is owned and operated by an independent franchisee, Bricton Group, Inc., which is a separate company from Marriott International, Inc. The franchisee manages all employment policies including hiring, compensation, benefits, and disciplinary practices independently. Located at 77 NE Interstate 410 Loop, San Antonio, Texas, this property offers a dynamic work environment within the hospitality sector, providing full-time management opportunities. The hotel’s commitment to exceptional service and guest satisfaction makes it a leader in Rooms and Guest Services Operations in the San Antonio area.

The Front Office Manager role is a key leadership position within the hotel, responsible for overseeing the front office operations, ensuring a seamless and high-quality guest experience. This full-time management position reports primarily to the Front Desk Manager and acts as a critical support figure by assisting with both short- and long-term operational planning. When senior management is absent, the Front Office Manager serves as the manager on duty, taking charge of operations across the entire property.

Key responsibilities encompass driving financial results through upselling and auditing, leading and motivating the Front Office team to maintain high service standards, and ensuring a warm and welcoming environment that promotes guest loyalty. The role requires development of strong guest relationships through personalized service, quick resolution of guest complaints, and oversight of guest arrivals and departures. This leadership position also involves managing invoicing, cash operations, and ensuring that front desk staff consistently meet professional appearance and punctuality standards. Additionally, the Front Office Manager plays a pivotal role in recruiting, training, and supporting team members to enhance their skill sets.

The position demands advanced hospitality knowledge to manage people and complex problems effectively, strong decision-making abilities using general policies as guidance, and excellent communication skills to influence and negotiate with guests and associates alike. Candidates should hold a minimum of a two-year college degree or equivalent, backed by two to three years of supervisory experience in hotel management. Proficiency in speech communication, literacy, math skills, and problem-solving is essential to ensure smooth front office operations. Due to the nature of the hospitality industry, the role may require working flexible hours including night shifts, weekends, and overtime.

The compensation for this role is appealing, with an annual salary around $50,000. Employees enjoy comprehensive benefits including medical, dental, vision, paid holidays, and vacation time. This company values diversity and is an equal opportunity employer, fostering a supportive and inclusive workplace for all team members.