Assistant Front Office Manager

HHM Hotels is a reputable hospitality company known for its commitment to delivering outstanding guest experiences and maintaining high operational standards. As a company dedicated to excellence, HHM Hotels operates a range of properties that blend comfort, style, and service. With a focus on sustainability through its EarthView program and a culture driven by core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, HHM Hotels fosters an environment where employees are encouraged to grow and contribute meaningfully to the organization. The company offers both full-time and part-time opportunities, competitive wages, and a variety of benefits designed to support the wellbeing and development of its team members. At HHM Hotels, the mission revolves around creating memorable guest experiences while supporting the professional growth and personal wellbeing of its employees.

The Front Office Supervisor role at HHM Hotels is a critical position responsible for assisting in the management of front office operations. This position involves supervising front office personnel to ensure that guest service standards and sustainability practices are upheld. The role offers a competitive hourly wage of $21.95 and includes the potential for career advancement, with a clear path progressing from Front Office Supervisor to Front Office Manager, then Rooms Division Manager, and eventually Assistant General Manager.

This role requires a hands-on leader who can interview, select, train, schedule, coach, and support front office associates, ensuring alignment with HHM core values and brand standards. The Front Office Supervisor steps in to oversee operations in the absence of higher management, maintaining smooth workflows and high guest satisfaction levels. Monitoring guest satisfaction scores and implementing strategies to improve them is a key responsibility, alongside assisting with financial operations, budget development, and inventory management. The position emphasizes sustainability and safe work practices, requiring adherence to HHM’s EarthView program and OSHA standards. Additionally, the Front Office Supervisor collaborates with the sales team to manage group bookings and occupancy efficiently, ensuring optimal use of guest rooms and minimizing overbooking risks.

This role requires a dynamic individual who not only supports daily operational success but also embodies the company’s ethos, driving both service excellence and team development. The work environment includes variable schedules that may involve holidays, weekends, and alternate shifts, with physical demands such as standing for long periods, walking, and light lifting. This position offers an exciting opportunity to be part of a dedicated team within a respected hospitality company that values its people and pursues operational excellence.