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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $78,000.00 - $83,500.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive salary
Medical insurance
Dental Insurance
New parental leave pay
Training and development opportunities
Complimentary accommodation
Complimentary employee meals
401k retirement plans
Job Description
Four Seasons Hotels and Resorts is a globally recognized luxury hospitality company renowned for its commitment to exceptional service, lavish accommodations, and immersive guest experiences. Established decades ago, Four Seasons has grown to embody the pinnacle of luxury hospitality worldwide, operating a portfolio of elegant hotels, resorts, and residences in premier destinations across the globe. This brand is deeply rooted in the philosophy that true luxury is defined by genuine care, attention to detail, and authentic connections between staff and guests. With a dedicated team of individuals who aim to push boundaries and continually elevate service standards, Four Seasons fosters... Show More
Job Requirements
- 2+ years of previous rooms division supervisory or management experience required
- Experience in a luxury resort highly preferred
- Must be flexible with schedule - able to work weekdays, weekends, holidays, evening/overnight shifts
- Strong communication and interpersonal skills
- Creates motivating work environment
- Ability to multi-task in a high volume and demanding environment
- Strong problem solving skills, ability to handle difficult situations and guests
- Valid driver’s license required and clean driving record
- Valid Responsible Beverage Service (RBS) certification
- Knowledge of Napa Valley and surrounding areas highly desirable, but not required
- This position is not eligible for work sponsorship/visa
- Candidates must possess valid US work authorization.
Job Qualifications
- Minimum 2 years of rooms division supervisory or management experience
- Experience in luxury resort preferred
- Knowledge of Napa Valley and surrounding areas desirable
- Strong communication and interpersonal skills
- Ability to create motivating work environments
- Ability to multi-task in high volume and demanding environments
- Strong problem-solving skills
- Valid driver's license with clean driving record
- Valid Responsible Beverage Service (RBS) certification
- Flexible availability including weekends, holidays, evening and overnight shifts.
Job Duties
- Manages the Front Desk, Guest Relations, and Guest Service Agents
- Interviews, trains and provides real time feedback
- Conducts performance evaluations and disciplines staff when needed
- Creates and monitors schedules of staff and assists in processing payroll
- Assists in inventory and ordering of all Front Office supplies
- Assists Residence Manager with residential requests to ensure satisfaction
- Coordinates arrivals, departures and billing requirements with Sales and Catering Department
- Blocks rooms for arrivals and resolves discrepancies
- Reviews daily arrivals to ensure proper handling of Special Attention Guests, VIP Guests and Groups
- Welcomes and escorts VIP guests
- Assures that all financial and credit procedures are followed
- Follows up on credit problems with Front Office Manager and/or Finance Manager
- Reviews all paid-outs, rebates, petty cash disbursements and direct billings
- Checks cashier’s work at the end of the shift to ensure all transactions are reconciled with proper approvals and endorsements
- Takes action in all matters related to safety, security, satisfaction and well-being of hotel guests and employees
- Responds swiftly and effectively in any hotel emergency or safety situation
- Resolves customer complaints from all areas of the hotel, handling all guest interactions with hospitality and professionalism
- Assists customers in inquiries related to hotel services, operations, personnel, events, and directions
- Responds to all guest requests accurately and promptly
- Checks guests in and out efficiently and courteously
- Ensures guests are assigned requested room types at correct rates
- Arranges luggage delivery and issues correct keys
- Utilizes computer systems to check guests in and out, run reports and block rooms
- Works harmoniously with employees, co-workers and management
- Accepts reservations and cancellations in absence of Reservations Department staff
- Answers guest and internal calls in absence of Communications Operator
- Complies with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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