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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $72,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid holidays
Paid vacation
paid sick days
401k Retirement Plan
Cell phone reimbursement
complimentary parking
Parental leave
Pet insurance
Laundered uniform
Pre-tax commuter benefits
Referral program
Employee Discounts
Educational Assistance Program
Work shoes
ON DEMAND PAY
Job Description
The Argonaut Hotel is an iconic establishment located within the historic Haslett Warehouse building at San Francisco's famous Fisherman's Wharf. Renowned for its prime location and stunning views of the San Francisco Bay, Alcatraz Island, and the Golden Gate Bridge, the hotel has earned the prestigious AAA Four Diamond Award for 18 consecutive years. This recognition is a testament to the Argonaut's dedication to providing an exceptional guest experience anchored in luxury, comfort, and a welcoming atmosphere. Situated just steps from popular attractions such as Ghirardelli Square and Hyde Street Pier, the Argonaut Hotel offers guests a unique blend of... Show More
Job Requirements
- Minimum high school diploma or equivalent
- One to two years of supervisory experience in Front Office
- Experience with Opera PMS software preferred
- Proficiency in MS Office applications
- Strong communication skills
- Ability to work under pressure in a fast-paced environment
- Excellent organizational skills
- Ability to handle guest concerns professionally
- Strong leadership and team development capabilities
Job Qualifications
- Highly organized and results oriented with the ability to be flexible and work well under pressure
- Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
- Ability to communicate clearly and directly with guests using a positive, clear speaking voice
- Strong interpersonal skills including ability to get along with diverse personalities, tactful and flexible
- Excellent supervisory skills
- Initiative to drive changes and constantly look for areas of improvement
- One to two years of supervisory experience in Front Office
- Experience working with Opera PMS preferred
- Proficient in MS Office
Job Duties
- Ensuring that the Front Desk Team is checking guests in and out of the hotel in an efficient, courteous, and professional manner
- Ensuring guests' needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
- Ensuring that all safety and security policies and procedures are followed
- Training, coaching, and developing team members
- Preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts
- Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner
- Maintaining an efficient system of communication between the Front Office and other departments
- Monitoring and maintaining the Front Office systems and equipment to ensure their optimum performance
- Foster good relations with our concierge partners, valet service, taxi services, and the airport connection to provide the maximum level of quality service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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