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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $57,000.00 - $70,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Leadership opportunity
supportive management
career growth
dynamic work environment
Paid Time Off
Employee Discounts
Training and Development
Job Description
About the Hotel and Role
This establishment is a well-regarded hotel that prides itself on delivering exceptional guest experiences. Known for its warm hospitality and professional service, the hotel caters to a diverse clientele who appreciate comfort, convenience, and a welcoming atmosphere. As a leading player in the hospitality industry, this hotel upholds strong values of quality and guest satisfaction, ensuring that every visitor enjoys a memorable stay. The hotel’s dynamic environment fosters growth, teamwork, and career development for all staff members.
The role of Assistant Front Office Manager is crucial within this hotel, serving as a key s... Show More
The role of Assistant Front Office Manager is crucial within this hotel, serving as a key s... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in front desk or guest service roles
- Proven leadership or supervisory experience preferred
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks simultaneously
- Proficient with hotel management systems
- Availability to work flexible hours including nights, weekends, and holidays
- Strong problem-solving abilities
- Commitment to high standards of guest service
Job Qualifications
- Previous front desk or guest service leadership experience preferred
- Strong communication, organization, and customer service skills
- Professional, dependable, and able to lead by example
- Comfortable using hotel systems and managing multiple tasks
- Effective problem solver with a positive, team-oriented attitude
- Passionate about hospitality and creating great guest experiences
- Flexible to work any shifts, including holidays and weekends
Job Duties
- Support daily front desk and guest service operations
- Assist with supervising, coaching, and developing the front desk team
- Oversee check ins, check outs, reservations, and guest account handling
- Handle escalated guest concerns and ensure timely service recovery
- Monitor staffing levels and assist with scheduling and shift coverage
- Ensure compliance with hotel procedures, policies, and brand standards
- Maintain accuracy in logs, reports, and financial documentation
- Communicate effectively with housekeeping, engineering, and leadership
- Support onboarding, training, and performance evaluations
- Lead by example to provide warm, professional guest service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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