ASSISTANT FRONT OFFICE MANAGER

Park South Hotel, a JDV by Hyatt, is a distinguished hotel located in the vibrant heart of New York City. This property embodies the unique blend of historic charm and contemporary comfort, providing guests with an exceptional hospitality experience that reflects the sophisticated, culturally rich ambiance of its surroundings. As a member of the Hyatt family, the hotel is committed to delivering the warm, personalized service that Hyatt is globally recognized for, creating memorable moments for every guest from check-in to check-out. Park South Hotel prides itself on fostering an inclusive and welcoming environment not only for its guests but also for its employees, promoting a culture of care and respect where every individual can thrive. The hotel offers a variety of accommodations and amenities designed to suit the needs of business travelers, tourists, and locals seeking impressive dining and event spaces.

The Assistant Front Office Manager role at Park South Hotel is a pivotal leadership position responsible for supporting daily hotel operations and delivering exceptional guest experiences. This role requires a thoughtful, engaged individual capable of partnering closely with Front Desk and Guest Service teams to ensure seamless departmental coordination and high engagement among colleagues. The ideal candidate will play a critical role in maintaining operational excellence by overseeing staffing, service delivery, and department performance. This position involves a dynamic range of responsibilities, including coaching and developing frontline teams, assisting in problem resolution and guest recovery, and ensuring compliance with Hyatt brand standards, hotel policies, and safety protocols.

Located in a highly unionized NYC market, this role demands a leader who is adept at navigating complex operational and labor environments. Experience within unionized hotel settings, particularly within IWA-covered departments, is strongly preferred. The Assistant Front Office Manager must possess a people-first leadership style, align with Hyatt’s core values, and demonstrate strong communication, conflict resolution, and coaching skills. The job calls for proficiency in managing hotel property management systems such as Opera or Hyatt PMS, reflecting the importance of technological fluency in today’s hospitality industry. A flexible schedule, including availability for nights, weekends, and holidays, is essential due to the nature of hotel operations.

The anticipated annual salary range for this position is $68,000 to $74,000, representing a competitive compensation aligned with the responsibilities and expectations of the role. This range is a good faith estimate based on factors like experience, skills, internal equity, and operational needs. Joining the Park South team means becoming part of a supportive and growth-oriented workplace within Hyatt’s global culture of care. The hotel offers comprehensive benefits, competitive pay, and numerous opportunities for professional development and advancement for hospitality professionals eager to build a rewarding career in this dynamic industry. Overall, the Assistant Front Office Manager at Park South Hotel holds a crucial position that bridges operational leadership and guest service excellence in one of New York City’s premier hospitality destinations.