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Assistant Front Office Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $51,000.00 - $72,000.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match

Job Description

Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course is a prestigious and renowned resort located in the scenic Monterey Peninsula of California. Known for its stunning coastal views, luxurious accommodations, and world-class amenities, this resort provides guests with an exceptional hospitality experience in a serene and picturesque environment. The hotel is situated on a historic golf course, which adds to the charm and appeal of this premier destination. Hyatt Regency Monterey prides itself on a culture of excellence, teamwork, and guest satisfaction, making it an ideal place for hospitality professionals seeking to be part of a distinguished team. As part of the Davidson Hospitality Group, the hotel benefits from an entrepreneurial management style combined with the extensive resources and expertise that come from partnering with major brands such as Hilton, Hyatt, Kimpton, Marriott, and Margaritaville. This collaboration enhances the quality of service and operational excellence that Hyatt Regency Monterey is known for.

The role of Assistant Front Office Manager at Hyatt Regency Monterey Hotel and Spa is a vital leadership position focused on assisting the Front Office Manager in overseeing all front office operations. This role ensures the profitability, quality, and value of services provided to guests throughout their stay. The Assistant Front Office Manager will supervise multiple teams including front office staff, concierge, PBX operators, and bell staff while also managing key operational functions such as training, development, and day-to-day management. This position primarily covers evening shifts to guarantee managerial presence during those hours. It requires an individual who can lead by example, demonstrate superior hospitality skills, and foster a collaborative environment that empowers employees to achieve exceptional guest satisfaction. Employees in this role will have the opportunity to work in a fast-paced environment that encourages innovation, continuous improvement, and professional growth. With a competitive salary ranging between USD 69,000 to USD 71,000 per year, this is an excellent opportunity for hospitality leaders who aspire to advance their careers within a top-tier resort and management team. Hyatt Regency Monterey also emphasizes employee development and offers a supportive workplace culture that values diversity and inclusivity. Working here means becoming part of a legacy that delivers unparalleled service and memorable experiences to guests from around the world.

Job Requirements

  • High school diploma or equivalent
  • prior cash handling experience
  • minimum of 2 years previous hotel front office experience in a similar role
  • excellent guest service skills
  • strong organizational and problem-solving abilities
  • ability to multi task effectively
  • ability to work a flexible schedule including weekends and holidays

Job Qualifications

  • Prior cash handling experience necessary
  • minimum of 2 years previous hotel front office in a similar role
  • excellent guest service, organization and problem solving skills
  • ability to multi task and work in a fast paced environment
  • ability to work a flexible schedule to include weekends and holidays

Job Duties

  • Supervises and manages employees
  • managing all day-to-day operations
  • understanding employee positions well enough to perform duties in employees' absence
  • establishes and maintains open, collaborative relationships with employees
  • handles complaints, settles disputes, and resolves grievances and conflicts
  • collaborates with the Front Office Manager on ways to continually improve departmental service
  • emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
  • serves as a role model to demonstrate appropriate behaviors
  • sets a positive example for guest relations
  • displays outstanding hospitality skills
  • empowers employees to provide excellent customer service

Job Criteria

Experience

Mid Level (3-7 years)


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