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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $60,000.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Restaurant Discounts
Health Insurance
Vision Insurance
Dental Insurance
401K Matching
Paid holidays
volunteer pay
Tuition Reimbursement
Referral bonuses
Employee Discounts
Job Description
Albert Hotel, an exquisite urban oasis nestled in the heart of Fredericksburg, Texas, offers guests a peaceful yet sophisticated luxury experience in the renowned Texas Hill Country. Opened in January 2025, this newly established property features 105 thoughtfully appointed guest rooms and suites complemented by uniquely designed bunk rooms and a private house, all furnished with custom pieces and locally curated amenities that reflect the charm of the region. Albert Hotel prides itself on delivering elevated guest experiences through its range of first-class amenities including a sunken limestone pool with an outdoor bar and cabanas, a state-of-the-art fitness center, and... Show More
Job Requirements
- High school diploma or equivalent preferred
- minimum 1 year experience in hotel room operations
- proficiency in administrative duties
- strong computer skills
- excellent communication skills
- ability to prioritize and multitask
- patience in stressful situations
- strong work ethic
- ability to work independently and collaboratively
Job Qualifications
- High school diploma or equivalent preferred
- 1+ years experience in hotel room operations
- experience in a high-volume, luxury hotel setting preferred
- proficiency in administrative duties
- strong computer skills
- excellent communication skills
- ability to prioritize and multitask effectively
- patient and calm demeanor in stressful situations
- strong work ethic
- ability to work autonomously and in a team
Job Duties
- Work closely with hotel leadership to oversee the day-to-day operations of the hotel while supporting all aspects of the guest experience
- Assist in managing the departmental budget and P&L and communicate relevant goals and strategies to the team
- Organize pre-stay communications and planning, working closely with internal departments to create a seamless guest experience
- Establish and develop guest loyalty through guest retention initiatives
- Support the development and long-term strategic planning of all retail initiatives at the property level
- Assist in developing concierge program initiatives and cultivate relationships within the community
- Provide training and development opportunities for supervisors and team members
- Collaborate with the Front Office Manager to establish department goals and metrics
- Monitor performance, develop strategies, and communicate with teams
- Serve as the main point of contact and liaison to VIP guests and key stakeholders
- Communicate key updates to marketing and sales teams to further engage guests and the community
- Establish and maintain consistent, clear, and efficient communication throughout hotel operations teams
- Build and maintain relationships with other New Waterloo hotels and outlets
- Direct and participate in the property Manager on Duty program
- Create and enact standard operating procedures
- Understand and deploy assessments for all PMS and IT systems
- Possess knowledge of all guest services and amenities
- Ensure immediate response is given to guest comments and concerns
- inform immediate supervisor and apply corrective measures when necessary
- Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met
- Be available to fill in and assist in other areas as needed to ensure the efficient operation of the outlet as directed by the outlet manager and attend relevant meetings as directed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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