Assistant Front Office Manager

Albert Hotel, an exquisite urban oasis nestled in the heart of Fredericksburg, Texas, offers guests a peaceful yet sophisticated luxury experience in the renowned Texas Hill Country. Opened in January 2025, this newly established property features 105 thoughtfully appointed guest rooms and suites complemented by uniquely designed bunk rooms and a private house, all furnished with custom pieces and locally curated amenities that reflect the charm of the region. Albert Hotel prides itself on delivering elevated guest experiences through its range of first-class amenities including a sunken limestone pool with an outdoor bar and cabanas, a state-of-the-art fitness center, and a spacious 2,000-square-foot full-service spa.

In addition to its accommodations and amenities, Albert Hotel hosts four on-site culinary outlets, among them The Restaurant at Albert, which adds a distinguished dining option for guests seeking exceptional cuisine. The hotel’s versatile event spaces — including 3,600 square feet of semi-open-air event area, a 1,200-square-foot mezzanine deck, and an expansive lawn — make it a premier destination for weddings, private events, and intimate gatherings, further enhancing its appeal as a luxury hospitality venue.

This Assistant Front Office Manager role at Albert Hotel offers a dynamic opportunity for a hospitality professional to be deeply involved in the operational leadership and guest experience management of a prestigious luxury hotel. The position involves close collaboration with hotel leadership teams, supporting daily operations while ensuring all facets of the guest experience are flawlessly executed. Responsibilities include managing departmental budgets and profits and losses (P&L), organizing pre-stay communications, and developing guest loyalty initiatives that foster long-term relationships. The role also extends to supporting retail initiative development and concierge programs to integrate the hotel with the Fredericksburg community thoroughly.

A critical part of the position is training and developing supervisors and team members, establishing clear department goals and metrics, and ensuring seamless communication across hotel operations. The Assistant Front Office Manager acts as a central liaison for VIP guests and key stakeholders, underscoring the importance of excellent relationship management skills. This role requires a proactive approach to solving guest concerns swiftly and effectively, contributing to the hotel's reputation for exemplary service.

The position calls for hands-on involvement in operational management duties, including serving as the Manager on Duty, creating standard operating procedures, and administering assessments for all Property Management Systems (PMS) and IT systems utilized by the hotel. This individual must possess comprehensive knowledge of all guest services, amenities, and hotel operations to guarantee the highest standards of hospitality.

Ideal candidates will have a passion for hospitality, exceptional communication skills, and the ability to thrive in a fast-paced luxury hotel setting. Albert Hotel emphasizes the importance of strong work ethics, multitasking capabilities, and a commitment to creating memorable guest experiences. The position is full-time and comes with competitive wages and a robust benefits package offered by New Waterloo, the independent hospitality company behind Albert Hotel.

New Waterloo, based in Austin, Texas, is known for its community-centric approach to hospitality. They empower people and communities by creating environments that foster social impact and sustainable business development. Albert Hotel, as part of New Waterloo's portfolio, embraces these values while delivering premium service and amenities. New Waterloo values diversity and provides equal employment opportunity without discrimination, underscoring its commitment to an inclusive and supportive work environment.

This opportunity invites candidates who are eager to contribute to a new and thriving luxury hotel brand, developing their careers within a company that values innovation, community, and outstanding hospitality service.