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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Employee wellness programs
flexible schedule
Job Description
The hiring establishment is a reputable hotel known for delivering exceptional guest experiences and maintaining high operational standards in the hospitality industry. This hotel prides itself on its commitment to excellent customer service, seamless guest interactions, and a warm, welcoming environment that ensures every visitor feels valued and satisfied throughout their stay. As a recognized player in the hotel sector, it offers a dynamic and fast-paced work culture dedicated to professionalism, guest satisfaction, and continuous improvement. The company values strong teamwork, leadership, and a customer-focused approach to hospitality management, which reflect in its high guest ratings and strong reputation within... Show More
Job Requirements
- Customer service and management experience required
- Minimum three years hotel or relevant hospitality experience or equivalent hospitality degree
- Strong communication skills
- Ability to work under pressure and manage multiple tasks
- Must be able to stand for long periods
- Flexibility to adapt to changes
- Ability to handle guest complaints with professionalism
- Knowledge of Front Desk operations
- Must be trained in emergency and safety procedures
- Familiarity with Opera or Lightspeed software is a plus
Job Qualifications
- Customer service and management experience
- Three years of hotel or relevant hospitality experience or hospitality degree
- Knowledge of Opera or Lightspeed software preferred
- Strong supervisory and communication skills
- Ability to handle guest complaints professionally
- Ability to manage multiple tasks under pressure
- Knowledge of local and surrounding communities
- Professional appearance and strong organizational skills
Job Duties
- Supervises front office staff to ensure adherence to hotel procedures and standards
- Ensures efficient operation of front office including check-in and check-out
- Implements up-selling techniques to maximize revenue
- Trains front office and concierge staff on hotel services and local area knowledge
- Provides excellent customer service and resolves guest complaints
- Maintains accuracy of work and issues evaluations and performance improvement plans
- Enforces company standards of dress and appearance
- Collaborates with General Manager to improve hotel presentation and guest experience
- Verifies payroll for front office and valet personnel
- Maintains records and control of front office supplies
- Trains staff on safety and emergency procedures
- Communicates with housekeeping, accounting, reservations, and other departments
- Provides weekly work schedules
- Performs front desk duties as needed
- Acts as Manager on Duty to anticipate and resolve issues
- Handles key control and security measures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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