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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
401(k)
paid sick days
Paid vacation
Paid holidays
Pet insurance
Tuition Reimbursement
Job Description
Live! By Loews in Arlington, TX offers guests an unparalleled upscale experience that uniquely combines the excitement of sports and entertainment with exceptional hospitality and state-of-the-art amenities. Strategically located between the new Texas Rangers' ballpark and the Dallas Cowboys' Stadium, this luxurious 302-room hotel features standout attractions such as an infinity-edge pool, a scenic rooftop terrace, and expansive floor-to-ceiling windows that provide breathtaking views of the Arlington Entertainment District. As part of Loews Hotels, a company with a rich legacy dating back to 1960, Live! By Loews embraces a culture that values diversity, inclusion, and personal growth, welcoming team members... Show More
Job Requirements
- Bachelor's degree or relevant work experience required
- minimum of two years guest service experience in hotel hospitality preferred
- minimum one-year guest service leadership role preferred
- experience with previous Property Management System, preferred Opera System
- knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
- ability to stand for long periods of time required
- ability to work weekends, evenings, holidays as necessary/required
Job Qualifications
- Bachelor's degree or relevant work experience required
- minimum of two years guest service experience in hotel hospitality preferred
- minimum one-year guest service leadership role preferred
- experience with previous Property Management System, preferred Opera System
- knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
- ability to stand for long periods of time required
- ability to work weekends, evenings, holidays as necessary/required
Job Duties
- manage daily operations of the Front Office Team
- responsible for leading and delivering exceptional guest experience
- lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards
- manage payroll services for the Team Members assigned including scheduling, time-card edits, approval of time-off and reporting on one-time payments
- monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction
- oversee room allocations based on guest preferences and coordinate with housekeeping
- implement training programs while mentoring staff to foster professional growth
- serve as the primary contact for internal and external inquiries
- conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance
- prepare performance reports for management on operational effectiveness and guest feedback
- collaborate on initiatives to promote hotel services and enhance operational efficiency
- handle emergencies with professionalism while ensuring the safety and security of guests and staff
- perform additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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