Assistant Front Office Manager

Arlington, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

401(k)

paid sick days

Paid vacation

Paid holidays

Pet insurance

Tuition Reimbursement

Job Description

Live! By Loews in Arlington, TX offers guests an unparalleled upscale experience that uniquely combines the excitement of sports and entertainment with exceptional hospitality and state-of-the-art amenities. Strategically located between the new Texas Rangers' ballpark and the Dallas Cowboys' Stadium, this luxurious 302-room hotel features standout attractions such as an infinity-edge pool, a scenic rooftop terrace, and expansive floor-to-ceiling windows that provide breathtaking views of the Arlington Entertainment District. As part of Loews Hotels, a company with a rich legacy dating back to 1960, Live! By Loews embraces a culture that values diversity, inclusion, and personal growth, welcoming team members from all backgrounds to contribute meaningfully to delivering memorable experiences for guests.

The role of Assistant Front Office Manager at Live! By Loews is essential in leading and supervising the daily operations of the guest services team, ensuring that service quality consistently surpasses guest expectations. This leadership position requires overseeing the performance and morale of the front office and guest services teams, managing operational activities such as scheduling, payroll, room assignments, and guest feedback. The Assistant Front Office Manager will collaborate closely with other departments to foster a seamless guest experience, enhance operational efficiencies, and drive loyalty through attentive care and proactive problem resolution. This position also emphasizes staff development through training and mentoring, supporting career growth while upholding the highest standards of service.

Ideal candidates for this role are dynamic leaders who thrive in fast-paced hospitality environments, possess excellent communication and organizational skills, and demonstrate a passion for delivering personalized guest experiences. Veterans and military spouses are encouraged to apply, reflecting Live! By Loews’ commitment to a diverse workforce. The Assistant Front Office Manager will be a key contributor in maintaining the venue’s reputation for excellence and innovation in hospitality, making this role a rewarding opportunity for professionals dedicated to career advancement and guest satisfaction. The hotel offers competitive benefits including health and wellness coverage, 401(k) with company match, paid leave, pet insurance, and opportunities for professional development and tuition reimbursement, fostering a supportive environment for all team members.

Job Requirements

Bachelor's degree or relevant work experience required
minimum of two years guest service experience in hotel hospitality preferred
minimum one-year guest service leadership role preferred
experience with previous Property Management System, preferred Opera System
knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
ability to stand for long periods of time required
ability to work weekends, evenings, holidays as necessary/required

Job Qualifications

Bachelor's degree or relevant work experience required
minimum of two years guest service experience in hotel hospitality preferred
minimum one-year guest service leadership role preferred
experience with previous Property Management System, preferred Opera System
knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
ability to stand for long periods of time required
ability to work weekends, evenings, holidays as necessary/required

Job Duties

manage daily operations of the Front Office Team
responsible for leading and delivering exceptional guest experience
lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards
manage payroll services for the Team Members assigned including scheduling, time-card edits, approval of time-off and reporting on one-time payments
monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction
oversee room allocations based on guest preferences and coordinate with housekeeping
implement training programs while mentoring staff to foster professional growth
serve as the primary contact for internal and external inquiries
conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance
prepare performance reports for management on operational effectiveness and guest feedback
collaborate on initiatives to promote hotel services and enhance operational efficiency
handle emergencies with professionalism while ensuring the safety and security of guests and staff
perform additional duties as assigned