Assistant Front Office Manager

Valley River Inn is a distinguished riverfront hotel nestled along the banks of the Willamette River in Eugene, Oregon. Renowned as Eugene's only riverfront hotel, it offers guests a unique blend of natural beauty paired with warm and attentive hospitality. The inn features over 250 fully renovated rooms and suites that capture the spirit and charm of the Pacific Northwest while embracing the comforts of modern, upscale accommodations. With facilities including Sweet Waters on the River, a notable local dining destination, and more than 15,000 square feet of versatile meeting and event space, Valley River Inn attracts a diverse clientele ranging from business travelers to vacationers seeking a serene retreat enriched with local culture and scenic views.

The Front Office Manager role at Valley River Inn provides a dynamic opportunity to lead and supervise the front office team within this esteemed property. This position is key to ensuring the seamless operation of all front desk activities, with a strong focus on maintaining high standards of customer service and operational efficiency. The successful candidate will oversee the procedural elements of front office management, enforce safety and security policies, and respond swiftly and professionally to guest and employee needs. This includes managing VIP guest requirements, coaching and training front desk staff, and conducting interviews, thereby playing a vital role in fostering a motivated and skilled team.

As the face of the hotel during peak times, the Front Office Manager is responsible for delivering exceptional guest experiences through direct interaction, such as performing front desk duties including registration, check-out, and reservation processing when necessary. This role requires a strong command of communication, problem-solving skills, and effective leadership to maintain positive working relationships across departments and support the hotel’s commitment to a culture of inclusivity, respect, and enjoyment. The role offers a competitive salary ranging from $45,000 to $50,000, along with an attractive benefits package that includes medical, dental, and vision coverage, disability insurance, 401K, paid time off, holiday pay, and more. Additionally, employees benefit from perks such as cellphone allowances, transit passes, and discounted lodging and services across the resort's amenities.

Valley River Inn, managed under the Columbia Hospitality brand, emphasizes a people-first approach that values diversity, positive workplace culture, and meaningful opportunities for staff growth. The hotel encourages applicants from varied backgrounds who are passionate about hospitality and committed to creating exceptional experiences. This position presents an ideal career path for individuals with prior supervisory experience in front desk operations who seek to contribute to a respected, community-focused hotel environment while enjoying the balance of a rewarding professional and personal life.