Assistant Front Office Manager

Fort Worth, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $41,400.00 - $58,500.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

wellness benefits

401(k)

paid sick days

Paid vacation

Paid holidays

paid bereavement

Pet insurance

Paid pet bereavement

Training and Development

Tuition Reimbursement

Team member hotel rates

discounts

perks

Job Description

Live! By Loews-Arlington, TX is a premier upscale hotel that offers guests an unparalleled experience blending the excitement of sports and entertainment with luxury hospitality and superior amenities. Situated ideally between the new Texas Rangers' ballpark and Dallas Cowboys' Stadium, this 302-room property is a standout destination within the Arlington Entertainment District. Guests enjoy features such as an infinity-edge pool, a rooftop terrace, and floor-to-ceiling windows providing breathtaking views of the vibrant locale.

Founded in 1960, Loews Hotels & Co. operates iconic hotels and resorts across the United States. With a rich heritage of delivering exceptional experiences, Loews Hotels ... Show More

Job Requirements

Bachelor's degree or relevant work experience
Minimum two years guest service experience in hotel hospitality preferred
Minimum one year guest service leadership role preferred
Experience with previous Property Management System preferred Opera System
Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
Ability to stand for long periods
Ability to work weekends, evenings, holidays as necessary or required

Job Qualifications

Bachelor's degree or relevant work experience
Minimum of two years guest service experience in hotel hospitality preferred
Minimum one-year guest service leadership role preferred
Experience with previous Property Management System, preferred Opera System
Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
Ability to stand for long periods of time
Ability to work weekends, evenings, holidays as necessary

Job Duties

Manage daily operations of the Front Office Team
Responsible for leading and delivering exceptional guest experience
Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards
Manage payroll services for the Team Members assigned including scheduling, time-card edits, approval of time-off and reporting on one-time payments
Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction
Oversee room allocations based on guest preferences and coordinate with housekeeping
Implement training programs while mentoring staff to foster professional growth
Serve as the primary contact for internal and external inquiries
Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance
Prepare performance reports for management on operational effectiveness and guest feedback
Collaborate on initiatives to promote hotel services and enhance operational efficiency
Handle emergencies with professionalism while ensuring the safety and security of guests and staff
Perform additional duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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