Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,000.00 - $84,000.00
Work Schedule
Standard Hours
Benefits
bonus program
Health Insurance
401(k) Plan
Employee stock purchase plan
Paid Time Off
Life insurance
Group disability insurance
Job Description
Chicago Marriott Downtown Magnificent Mile is a prestigious hotel located in the heart of Chicago, Illinois, renowned for its exceptional hospitality and prime location on North Michigan Avenue. As part of Marriott International's extensive portfolio, this hotel embodies the brand's commitment to offering an outstanding guest experience coupled with comprehensive amenities. Marriott International is a global leader in the hospitality industry, known for its innovative approach to service, diverse family of brands, and dedication to fostering an inclusive and welcoming work environment for all employees. The Chicago Marriott Downtown Magnificent Mile combines modern luxury with comfortable accommodations, making it a... Show More
Job Requirements
- high school diploma or GED
- minimum 2 years experience in guest services or front desk roles
- OR associate degree in hotel management or related field
- strong leadership skills
- excellent communication abilities
- ability to manage and train front office staff
- proficiency in handling guest complaints and resolving issues
- availability for full-time schedule
Job Qualifications
- high school diploma or GED
- 2 years experience in guest services, front desk, or related professional area
- OR 2-year degree in hotel and restaurant management, hospitality, business administration, or related field
- strong interpersonal and communication skills
- ability to lead and motivate teams
- experience with customer service and conflict resolution
- knowledge of front office systems and procedures
Job Duties
- assist the Front Office Manager in administering front office functions
- supervise front office staff including bell/door staff, switchboard, and front desk
- ensure efficient check-in and check-out processes
- manage day-to-day operations of front office
- handle guest complaints and resolve conflicts
- develop and implement service improvement plans
- maintain compliance with front office policies and credit procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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