Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $78,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
401(k)
Paid Time Off
Paid holidays
Employee assistance program
Health savings account
Flexible spending account
retirement plans
Hotel discount program
Commuter Benefits
Free Shift Meals
Career growth opportunities
employee recognition programs
Job Description
Pyramid Global Hospitality is a renowned leading hotel management company with a strong presence across the United States, Caribbean, and Western Europe. Managing over 220 hotels, resorts, and conference centers, both branded and independent, Pyramid Global Hospitality boasts portfolio revenues exceeding $3 billion. The company prides itself on a 'People First' culture that fosters employee development, diversity, inclusion, and a supportive work environment. Their commitment extends beyond just guest satisfaction to encompass a genuine concern for their employees' wellbeing, providing comprehensive benefits including health insurance, retirement plans, paid time off, wellness programs, local discounts, and employee rates on hotel stays.... Show More
Job Requirements
- High school diploma or equivalent
- three or more years of supervisory or leadership experience in front office guest services
- previous experience working in a hotel environment
- excellent communication skills
- strong problem-solving and organizational skills
- ability to work flexible hours including nights weekends and holidays
- stamina to stand for extended periods
- proficiency in MS office
- experience with hotel management software preferred
- knowledge of luxury service standards
- ability to lead and motivate a team effectively
Job Qualifications
- Three or more years front office guest services supervisory leadership experience or equivalent combination of education and leadership experience
- previous hotel experience is required
- must be able to effectively communicate with colleagues guests and leadership team
- problem solving reasoning motivating organizational and training skills
- required to work nights weekends and or holidays including overnights
- ability to stand for up to 8 hours per day or long periods
- opera experience a plus but not mandatory
- KYC software experience preferred but not required
- luxury experience or knowledge preferred
- understanding of luxury service standards required
- clear communication required
- proficiency of the English language required
- expert level of MS office software including Excel Word Outlook required
Job Duties
- Oversee all facets of front desk and guest services operations during assigned shifts
- create schedules to guarantee adequate coverage balancing operational needs with colleagues’ availability
- monitor and manage payroll and labor costs in alignment with budgetary constraints and business demands
- conduct regular inventory assessments of supplies facilitating procurement as needed
- supervise colleagues’ performance providing feedback and initiating corrective or disciplinary actions
- facilitate comprehensive training for all colleague members equipping them with necessary tools and knowledge
- prioritize guest needs ensuring prompt and courteous service and swift resolution of complaints
- implement train and deliver effective service recovery strategies to address guest concerns
- log appropriate action and resolution for guests proactively identifying potential areas of improvement
- communicate VIP requirements and special requests ensuring seamless execution
- contribute to achievement and maintenance of AAA and Forbes Luxury standards
- collaborate with various departments to achieve departmental goals
- champion guest satisfaction scores revenue generation and IHG One Rewards enrollments
- enforce protocols for security of financial transactions and guest information
- conduct routine inspections of the front office and public areas to uphold brand standards
- provide effective communication during emergency situations fostering preparedness and safety
- foster teamwork and promote quality service through regular communication and coordination with other departments
- serve as manager on duty as required
- work directly with Housekeeping and Security teams during evening shifts
- perform other duties as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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