Assistant Front Office Manager

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $43,900.00 - $62,000.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Matching 401k

free life insurance

Paid Time Off

Holiday pay

Hotel discount program

Job Description

Blossom Hotel Houston is a distinguished hotel located in the vibrant city of Houston, Texas. Known for its commitment to outstanding guest service and memorable experiences, the hotel prides itself on maintaining high standards in hospitality. As a soon-to-be Curio Collection by Hilton property, Blossom Hotel is set to elevate its brand recognition while continuing to deliver exceptional service and a welcoming atmosphere to all guests. The hotel caters to a diverse range of travelers, from business professionals to families, providing comfortable accommodations, excellent amenities, and a team-focused work environment that values dedication and passion for hospitality.

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Job Requirements

At least two years of previous direct experience as hotel Assistant Front Office Manager
At least three to four years direct experience as hotel Front Office Supervisor
Flexible to work AM and PM shifts, mid-shifts, holidays, weekends and overnight shifts as needed
Problem solver
Self-starter
Customer service oriented
Problem resolution
High comfortability in working with computers
Must be able to stand/walk for at least eight (8) hours

Job Qualifications

Two years of previous direct experience as hotel Assistant Front Office Manager
Three to four years of direct experience as hotel Front Office Supervisor
Strong problem-solving skills
Excellent customer service orientation
Ability to work flexible shifts including AM, PM, weekends and holidays
Proficiency with computer systems relevant to hotel operations
Ability to stand and walk for extended periods

Job Duties

Manage Front Office staff and daily operations of department
Identify and resolve problems in a timely manner
Gather and analyze information skillfully and develop alternative solutions
Manage and resolve challenging customer situations
Respond promptly to customer needs and solicit customer feedback to improve service
Supervise Front Desk and Night Audit staff ensuring duties, closing paperwork and money drops are accurately completed
Work closely with Housekeeping and Engineering to control out-of-order and discrepant rooms
Enforce hotel and department policies and procedures
Train, develop, counsel, discipline and evaluate staff
Work closely with Valet team members to ensure performance expectations are being met
Ensure proper credit and cash bank procedures are consistently followed
Maintain guest safety and handle emergency situations and evacuations

Job Location

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