Assistant Front Office Manager

Norfolk, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $44,500.00 - $62,900.00

Benefits

career growth and learning opportunities

401(k) plan with Company Match

comprehensive health coverage including medical, dental, and vision insurance options

paid time off and vacation

Exclusive Atrium Traveler and brand discount programs

DailyPay

wellness programs

Tuition Reimbursement

Exclusive discounts on favorite brands and services

Community service and volunteer programs

Job Description

Norfolk Sheraton, located at 777 Waterside Drive in Norfolk, VA, is a premier hotel that offers upscale accommodations and exceptional service to its guests. As part of the hospitality industry, the Sheraton is renowned for its comfortable rooms, convenient location, and excellent amenities, making it a preferred destination for business travelers, tourists, and conference attendees alike. The hotel fosters a vibrant and professional atmosphere where guests can enjoy a seamless experience from check-in to check-out. With dedicated staff and a commitment to quality, Norfolk Sheraton continues to uphold the standards synonymous with the Sheraton brand.

The Assistant Front Office... Show More

Job Requirements

High school diploma or equivalent
Prior customer service experience
Ability to use computers and computer systems including hardware and software
Valid state driver’s license
Ability to lift a minimum of 50 lbs occasionally
Able to stand and/or walk for the duration of scheduled shifts
Ability to read, write and communicate effectively in English
Flexibility to work various shifts including days, early mornings, evenings, nights, weekends and holidays
Strong organizational and customer service skills
Ability to manage diversity fairly and equitably

Job Qualifications

Prior customer service experience
Hospitality industry experience preferred
High School Diploma or equivalent
Valid state driver’s license and adherence to company guidelines regarding moving violations
Use of computers and computer systems including hardware and software to enter data or process information
Ability to read, write and communicate effectively in English
Flexibility to work days, early mornings, evenings, nights, weekends, and holidays
Strong organizational skills
Customer focus and ability to meet expectations of internal and external customers
Ability to manage diversity and treat reports equitably

Job Duties

Create a best in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, and increasing guest loyalty
Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner
Ensure that Associates are meeting guest needs and appropriately responding to guest concerns
Escalate guest concerns as appropriate
Help ensure financial goals of the department are being met through well managed stock, cost controls, and schedules
Supervise the front desk staff by ensuring opening and closing task checklists as assigned during the three shifts are completed
Answer inquiries pertaining to hotel services, registration, shopping, dining and travel directions
Handle cash and credit card transactions and process guest accounts
Fulfill all job responsibilities expected of Night Auditor, Shuttle Driver and Concierge Attendant as needed
Deputize in the absence of the Front Office Manager
Follow all company and safety and security policies and procedures
report accidents, injuries and unsafe work conditions to management
complete safety training and certifications
Perform any and all other work as required to complete the primary purpose of the position

Job Location

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