Assistant Front Office Manager- 4 Diamond Hotel
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $30.00 - $35.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Employee assistance program
short-term disability
Life insurance
accidental death and dismemberment insurance
Pet insurance
401k plan
Vacation Time
Sick Time
Personal time off
Onsite parking
Commuter reimbursement
Complimentary Meal
Complimentary dry cleaning
Employee Discounts
Career growth opportunities
ON DEMAND PAY
Job Description
The Edgewater is an iconic hotel located in Seattle, known as the city's only over-water hotel where rock'n'roll history blends seamlessly with the luxury and natural beauty of the Pacific Northwest. As part of the esteemed Noble House Hotels and Resorts, The Edgewater embodies a distinctive hospitality experience that reflects a curated collection of unique hotels, resorts, and adventures. With 223 rooms and an expansive 11,000 square feet of meeting space, The Edgewater stands out as a boutique, one-of-a-kind establishment offering guests unparalleled service, comfort, and memorable experiences.
Noble House Hotels and Resorts is dedicated to fostering a culture th... Show More
Noble House Hotels and Resorts is dedicated to fostering a culture th... Show More
Job Requirements
- Team player with leadership, management, and team building skills
- Ability to train and mentor staff
- Ability to manage competing priorities and remain calm in stressful situations
- Strong verbal and written communication skills
- 1-2 years previous management experience
- Experience with HMS Systems is preferred
- Union management experience is a plus
Job Qualifications
- Strong leadership skills
- Excellent communication skills, both verbal and written
- Previous management experience of 1-2 years
- Experience with union management is a plus
- Knowledge of HMS Systems is a plus
- Ability to train and mentor team members
- Skilled in managing competing priorities and stressful situations
Job Duties
- Assist in managing the front office team, including front desk agents, bell staff, and valet if applicable
- Ensure efficient and smooth daily operations of the front office
- Maintain a strong presence in the lobby during peak times to ensure guests are welcomed and assisted
- Handle guest complaints, concerns, and special requests in a prompt, courteous, and professional manner
- Support the Front Office Manager in hiring, training, coaching, and scheduling staff
- Ensure staff adherence to hotel SOPs, safety procedures, and brand standards
- Monitor and maintain proper cash handling procedures and ensure compliance with audit standards
- Collaborate with housekeeping and engineering to ensure room readiness and guest satisfaction
- Assist with managing room inventory, overbooking situations, and VIP arrivals
- Serve as Manager on Duty (MOD) as assigned
- Contribute to the achievement of guest satisfaction goals, financial performance, and team engagement metrics
- Prepare and review daily reports, logs, and performance metrics
- Train team members on upselling techniques and monitor performance to achieve revenue goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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