Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $30.00 - $34.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Employee assistance program
short-term disability
Life insurance
accidental death and dismemberment insurance
Pet insurance
401k plan with matching
Vacation Time
sick leave
Personal time off
Onsite parking ($35 per month)
commuter reimbursement program
Complimentary Meals
Complimentary dry cleaning
NHHR discounts
Career growth opportunities
ON DEMAND PAY
Job Description
The Edgewater is Seattle's only over-water hotel, merging the rich tapestry of rock'n'roll history with the tranquil luxury of the Pacific Northwest. As part of the Noble House Hotels and Resorts portfolio, The Edgewater stands as a unique boutique hotel offering an exceptional blend of location, distinct character, and unparalleled guest experience. Noble House Hotels and Resorts is renowned for its curated collection of one-of-a-kind hotels, resorts, and adventures, emphasizing individuality and high standards in hospitality. The Edgewater features 223 distinctive rooms and extensive 11,000 square feet of meeting space, positioning itself as a coveted destination for both leisure and... Show More
Job Requirements
- You are a team player with leadership management and team building skills
- You are a great trainer and mentor
- You can manage competing priorities and stay calm in stressful situations
- You have strong verbal and written communication skills
- 1-2 years previous management experience union management a plus
- Previous experience with HMS Systems a plus
Job Qualifications
- Previous experience with HMS Systems a plus
- Previous management experience especially 1-2 years
- Strong verbal and written communication skills
- Leadership and team building skills
- Ability to train and mentor staff
- Experience managing competing priorities and working effectively under pressure
Job Duties
- Assist in managing the front office team including front desk agents bell staff and valet
- Ensure efficient and smooth daily operations of the front office
- Maintain a strong presence in the lobby during peak times to ensure guests are welcomed and assisted
- Handle guest complaints concerns and special requests in a prompt courteous and professional manner
- Support the Front Office Manager in hiring training coaching and scheduling staff
- Ensure staff adherence to hotel SOPs safety procedures and brand standards
- Monitor and maintain proper cash handling procedures and ensure compliance with audit standards
- Collaborate with housekeeping and engineering to ensure room readiness and guest satisfaction
- Assist with managing room inventory overbooking situations and VIP arrivals
- Serve as Manager on Duty (MOD) as assigned
- Contribute to the achievement of guest satisfaction goals (GSS) financial performance and team engagement metrics
- Prepare and review daily reports logs and performance metrics
- Train team members on upselling techniques and monitor performance to achieve revenue goals
Job Location
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