Assistant Front Desk Manager

West Hollywood, CA, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $20.00 - $25.00

Benefits

competitive salary

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Employee Discounts

Job Description

San Vicente Bungalows is a prestigious private members-only club located in the vibrant area of West Hollywood, California. Since its grand opening in 2018, the club has quickly earned a reputation as a premier destination for discerning individuals seeking a refined and intimate social setting. The club offers its esteemed members an exclusive oasis characterized by tranquility, luxury, and personalized service that caters to every need. With an impressive expansion to Santa Monica and New York City, San Vicente Bungalows continues to uphold its legacy of providing unparalleled private club experiences, blending sophistication with comfort. This upscale private club focuses... Show More

Job Requirements

High school diploma or equivalent
previous experience in front office or hospitality management preferred
strong leadership and organizational skills
excellent interpersonal and communication skills
proficiency with property management systems (PMS) and reservation software
ability to handle multiple tasks and work under pressure
strong problem-solving abilities
flexibility to work varied shifts including nights, weekends, and holidays
commitment to maintaining high standards of customer service
knowledge of credit policies and financial procedures
experience in concierge and guest service roles preferred

Job Qualifications

Excellent attitude to the job, co-workers and members with the willingness to learn new things regardless of previous job experiences
able to work in a fast-paced environment with speed and quality
great personal hygiene and grooming standards
able to communicate, read and write clearly and effectively
ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members
ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays
develop and manage front office systems for revenue management and guest, reservations, registration, accounting, and check-out
supervise front office employees
analyze property management system (PMS) data for front office decision-making
knowledge of and ability to perform required role during emergency situations

Job Duties

Train, cross-train and retrain all front office personnel
work with Club Manager to implement all front office standard operating procedures
schedule and supervise front desk staff
maintain effective relationships and communication with all other departments
greet and welcome guests warmly and professionally
ensure guests are seated promptly and comfortably
maintain a welcoming atmosphere and address guest complaints or special requests promptly and efficiently
work closely with the Food & Beverage team to ensure smooth communication and service flow
monitor dining room cleanliness, ambiance, and table settings
oversee the seating chart and floor plan in collaboration with the Maitre D and Membership team
ensure consistency in service and adherence to restaurant policies
verify that accurate room status information is maintained and properly communicated to ensure maximum revenue
resolve member and guest problems quickly, efficiently, and courteously
ensure that all members and guests are pre-registered
process the VIP list and distribute it to staff members
communicate with all departments including Food & Beverage, Membership, Brand, Events and relay information to all concerned staff members
maintain function board in lobby
review completed credit limit reports for affected members and guests
ensure that all check-cashing and credit policies are followed
receive information from the previous shift's manager and pass on pertinent information to the incoming shift manager
conduct routine meetings of front office personnel
collect information required for daily and other revenue records
analyze and make recommendations regarding this information
manage the routing of telephone, facsimile, mail and other messages to members and guests
provide concierge-type services to guests
oversee all hotel and room reservations, cancellations, no-shows and billings
expedite member and guest check-ins and departures
inform Housekeeping and Engineering departments as problems arise
attend weekly staff and other meetings
perform other appropriate tasks assigned by the Club Manager

Job Location

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