Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.50 - $30.29
Benefits
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
Life insurance
Disability insurance
accident insurance
adoption expense reimbursements
Paid parental leave
educational assistance
401(k) Plan
stock purchase plan
employee discounts at Marriott properties
Commuter Benefits
employee assistance plan
Childcare discounts
Paid Time Off
Job Description
Sheraton Grand Seattle, a part of Marriott International, is an iconic luxury hotel located in the heart of Seattle. Known for its sophisticated ambiance, world-class hospitality, and commitment to creating memorable guest experiences, Sheraton Grand Seattle is dedicated to fostering a welcoming environment both for its visitors and its associates. Marriott International, the parent company, is a global leader in the hospitality industry with a rich legacy dating back to 1937 and a diverse portfolio of brands. Together, they emphasize diversity, inclusion, and career advancement opportunities, making Sheraton Grand Seattle an ideal place for professionals aspiring to excel in the... Show More
Job Requirements
- high school diploma or GED
- two years experience in guest services, front desk, or related area
- or two-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- no prior work experience required with degree
- willingness to work full time
- strong interpersonal and communication skills
- customer-focused mindset
- ability to handle guest complaints and resolve conflicts
- team leadership abilities
- knowledge of front desk operations
- basic problem-solving skills
- ability to work in a fast-paced environment
Job Qualifications
- high school diploma or GED
- two years experience in guest services, front desk, or related area
- or two-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- no prior work experience required with degree
- strong interpersonal and communication skills
- leadership ability
- sound financial and business decision-making skills
- integrity and honesty
- customer service orientation
- problem-solving skills
- ability to handle employee and guest concerns professionally
- team player
- ability to perform duties in employees' absence
Job Duties
- utilizes interpersonal and communication skills to lead, influence, and encourage others
- advocates sound financial/business decision making
- demonstrates honesty/integrity
- leads by example
- encourages and builds mutual trust, respect, and cooperation among team members
- serves as a role model to demonstrate appropriate behaviors
- understands employee positions well enough to perform duties in employees' absence
- handles employee questions and concerns
- supports all areas of the front office in the absence of the front office or front desk manager
- supports daily front desk shift operations
- supports day-to-day operations ensuring quality, standards, and meeting customer expectations
- develops specific goals and plans to prioritize, organize, and accomplish work
- handles complaints and resolves grievances and conflicts
- participates in department meetings and communicates clear and consistent front desk goals
- strives to improve service performance
- observes staffing levels to meet service, operational, and financial objectives
- supports training of staff on credit policies to reduce bad debts
- supports same-day selling procedures to maximize room revenue
- understands impact of front desk operations on overall property financial goals
- provides services above and beyond for customer satisfaction
- improves service by assisting guests and coaching staff
- sets a positive example for guest relations
- encourages employees to provide excellent customer service
- handles guest problems and complaints seeking supervisor assistance as needed
- interacts with guests to obtain feedback on product quality
- supports implementation of customer recognition/service programs
- assists in review of guest satisfaction results
- ensures employees have proper supplies and uniforms
- assists in use of guest information tracking for repeat guest recognition
- identifies developmental needs and coaches staff
- provides guidance and direction including performance monitoring
- provides feedback on service behaviors
- participates in employee recognition and training programs
- participates in employee performance appraisals
- provides information to supervisors and team
- analyzes information to solve problems
- informs executives and peers timely
- performs front desk duties as necessary
- understands bell staff, switchboard, and concierge/guest services operations
- complies with loss prevention policies and procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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