Assistant Food & Beverage Outlet Shift Manager (Steakhouse)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
401(k) matching
Paid Time Off
wellness programs
Annual performance bonus
day-one medical coverage
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences, with 43 destinations across North America. The company operates in a fast-paced, dynamic industry focused on delivering exceptional fun and entertainment to its guests. PENN Entertainment places a high value on diversity, sustainability, and community involvement. Its commitment extends beyond providing entertainment to fostering a supportive, inclusive work environment where employees can grow and thrive. With a comprehensive Total Rewards package, PENN ensures employees' financial, physical, and mental well-being through wellness programs, day-one medical coverage, 401(k) matching, and annual performance bonuses. Paid time off accrues in line with local policies and increases with tenure.
In the role of Food & Beverage Outlet Shift Supervisor, you will be responsible for supervising a designated F&B outlet during your shift, overseeing daily operations, managing performance and profit objectives, and supporting scheduling and budget adherence. This position is vital for ensuring superior customer service in line with the company’s high standards. You will assist in budget processes, enforce compliance with gaming laws and food safety regulations, and maintain cost control practices. The role requires active leadership in staff development, training, rewards, and recognition programs aimed at maximizing employee engagement and operational efficiency. Effective communication skills and the ability to interact diplomatically with guests, staff, and colleagues are essential to resolving conflicts and enhancing service quality. This supervisory role demands flexibility in working shifts, including nights, holidays, weekends, and overtime. Candidates must be at least 21 years old and successfully complete ServSafe Alcohol certification. Proficiency in Microsoft Office applications and strong numeracy skills are also required. This position offers an outstanding opportunity to be part of a company that values fun, growth, and community impact while making a tangible difference in the entertainment industry.
In the role of Food & Beverage Outlet Shift Supervisor, you will be responsible for supervising a designated F&B outlet during your shift, overseeing daily operations, managing performance and profit objectives, and supporting scheduling and budget adherence. This position is vital for ensuring superior customer service in line with the company’s high standards. You will assist in budget processes, enforce compliance with gaming laws and food safety regulations, and maintain cost control practices. The role requires active leadership in staff development, training, rewards, and recognition programs aimed at maximizing employee engagement and operational efficiency. Effective communication skills and the ability to interact diplomatically with guests, staff, and colleagues are essential to resolving conflicts and enhancing service quality. This supervisory role demands flexibility in working shifts, including nights, holidays, weekends, and overtime. Candidates must be at least 21 years old and successfully complete ServSafe Alcohol certification. Proficiency in Microsoft Office applications and strong numeracy skills are also required. This position offers an outstanding opportunity to be part of a company that values fun, growth, and community impact while making a tangible difference in the entertainment industry.
Job Requirements
- Must be at least 21 years of age
- associates degree in related field
- minimum two years of food and beverage experience
- minimum two years of supervisory experience
- ability to interact diplomatically with guests and staff
- ability to write reports and business correspondence
- basic mathematical skills including addition, subtraction, multiplication, and division
- ability to compute rates, ratios, and percentages
- flexible to work all shifts including holidays, nights, weekends, and overtime
- proficiency in Microsoft Excel, Word, and Outlook
- must successfully complete ServSafe Alcohol training certification
Job Qualifications
- Associates degree in related field
- minimum two years of supervisory experience in food and beverage
- two years of food and beverage experience or equivalent education and experience
- strong interpersonal and conflict resolution skills
- ability to write reports and business correspondence
- proficiency in Microsoft Excel, Word, and Outlook
- strong mathematical skills including ability to compute ratios and percentages
- ServSafe Alcohol certification
- effective presentation and communication skills
Job Duties
- Supervise food and beverage outlet during assigned shift
- manage daily operations and ensure achievement of performance and profit goals
- adhere to scheduling and coordinate with manager on scheduling issues
- assist in budget process and monitor department compliance
- promote and demonstrate superior customer service standards
- enforce gaming laws and food safety regulations
- assist in maintaining cost control methods and inventory
- manage staff development, training, rewards and recognition programs
- evaluate team performance and provide constructive feedback
- recommend hiring, staffing and scheduling solutions
- ensure regulatory compliance and report issues
- maintain confidentiality in all matters
- assist in administrative duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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