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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $27.69
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Performance bonus
Career development opportunities
Job Description
Scottsdale Marriott Old Town is a distinguished hotel located in Scottsdale, Arizona. This establishment is part of Marriott International, a global leader in the hospitality industry known for its exceptional service and diverse portfolio of brands. Marriott International is committed to fostering an inclusive work environment where associates from various backgrounds come together to provide wonderful hospitality experiences to guests. The hotel reflects the brand's dedication to comfort, innovation, and superior guest service, offering guests memorable stays in a vibrant, welcoming atmosphere. As part of the Marriott family, Scottsdale Marriott Old Town maintains high standards in food and beverage services,... Show More
Job Requirements
- High school diploma or GED
- minimum 3 years experience in food and beverage, culinary, or related professional area
- or 2-year degree from accredited university in food service management, hotel and restaurant management, hospitality, business administration, or related major
- minimum 1 year experience in food and beverage, culinary, or related professional area
- strong leadership skills
- effective communication skills
- ability to work full time
- flexibility to work various shifts
- proficiency in relevant software
- compliance with legal and safety standards
Job Qualifications
- High school diploma or GED with 3 years of experience in food and beverage, culinary, or related professional area
- OR 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year of relevant experience
- proven leadership and supervisory skills
- knowledge of food and beverage operations and standards
- effective communication and interpersonal skills
- ability to manage budgets and payroll
- strong problem-solving abilities
- customer service excellence
- proficiency in operating department equipment
Job Duties
- Assist in ordering food and beverage supplies, cleaning supplies, and uniforms
- supervise daily food and beverage shift operations ensuring compliance with all policies, standards, and procedures
- support and supervise monthly self-inspection program
- operate department equipment as necessary and report malfunctions
- manage staffing levels to meet guest service, operational, and financial objectives
- foster mutual trust, respect, and cooperation among team members
- develop specific goals to prioritize, organize, and accomplish work
- communicate areas needing attention to staff and follow up
- coordinate cleaning program in all food and beverage areas and recommend improvements
- follow property specific second effort and recovery plan
- remain readily available and approachable for team members
- demonstrate knowledge of brand-specific service culture
- provide exceptional customer service exceeding satisfaction and retention goals
- serve as a role model demonstrating appropriate behaviors
- manage daily operations ensuring quality and standards are met
- address guest concerns proactively
- set positive examples for guest relations
- stay approachable for guests
- review comment cards and guest satisfaction results
- respond timely to customer service requests
- provide information to supervisors and co-workers in various forms
- analyze information and evaluate results to solve problems
- perform hourly job functions if necessary
- maintain professionalism and courtesy
- understand budgets, operating statements, and payroll reports
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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