Assistant Food and Beverage Operations Manager

Greensboro, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee Discounts

Career development opportunities

Flexible work schedules

Job Description

Marriott International is a globally recognized leader in the hospitality industry, renowned for providing exceptional guest experiences and fostering a dynamic work environment. As a multinational company with a vast portfolio of hotels and resorts, Marriott prides itself on its commitment to service excellence, innovation, and inclusion. The company operates across various segments, including luxury, premium, and select-service hotels, ensuring a wide range of hospitality options to meet diverse customer needs. Marriott International's dedication to creating memorable stays for guests is matched by its focus on creating rewarding career opportunities for its employees, encouraging growth, collaboration, and diversity within the workplace. Marriott is an equal opportunity employer, valuing the unique backgrounds of its associates and fostering an inclusive environment that respects and celebrates differences of all kinds. This commitment extends across all facets of their operations, providing a supportive and accessible workplace for all team members.

The role available is for an Assistant Food and Beverage Supervisor, an instrumental position within Marriott's food and beverage operations. The Assistant Food and Beverage Supervisor supports the management team in overseeing daily operations within food and beverage and culinary services, ensuring that the highest standards of quality and service are consistently met. This position involves maintaining guest and employee satisfaction by supervising team members, managing supply orders, and coordinating daily activities that impact the overall dining experience. The Supervisor is responsible for enforcing compliance with food service policies, sanitary regulations, and operational procedures to meet both brand standards and legal obligations. Moreover, this role requires balancing operational efficiency with financial stewardship, assisting in budget management to maintain profitability while delivering excellent customer service. This is a hands-on role that not only requires leadership skills but also the ability to engage directly with guests and staff, fostering an atmosphere of respect, teamwork, and enthusiasm. The Assistant Food and Beverage Supervisor is expected to be proactive in addressing issues, initiating improvements, and cultivating a positive service culture that aligns with Marriott’s values. This position demands a combination of practical experience in hospitality management and a commitment to continuous learning and development. Candidates with a background in food and beverage management, hospitality, or related fields will find this role rewarding and full of opportunities to grow within a globally recognized hospitality leader. As part of Marriott International, the Assistant Food and Beverage Supervisor will play a vital role in delivering exceptional guest experiences and supporting the professional growth of their team.

Job Requirements

High school diploma or GED
At least three years experience in the food and beverage, culinary, or related professional area
Or two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Minimum one year experience in the food and beverage, culinary, or related professional area
Ability to supervise daily operations
Strong interpersonal and communication skills
Knowledge of food safety policies and legal obligations
Ability to analyze budgets and operating statements
Capability to perform hourly job functions when necessary

Job Qualifications

High school diploma or GED
Three years experience in the food and beverage, culinary, or related professional area
OR two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with one year experience in the food and beverage, culinary, or related professional area
Strong communication and leadership skills
Ability to work effectively with a diverse team
Knowledge of food safety standards and regulations
Ability to manage budgets and control costs
Problem-solving and decision-making abilities

Job Duties

Assists in the ordering of food and beverage supplies, cleaning supplies and uniforms
Supervises daily food and beverage shift operation and ensures compliance with all food and beverage policies, standards and procedures
Supports and supervises an effective monthly self inspection program
Operates all department equipment as necessary and reports malfunctions
Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met
Encourages and builds mutual trust, respect, and cooperation among team members
Develops specific goals and plans to prioritize, organize, and accomplish work
Celebrates and fosters decisions that result in successes as well as failures
Communicates areas that need attention to staff and follows up to ensure understanding
Coordinates cleaning program in all food and beverage areas, identifying trends and making recommendation for improvements
Follows property specific second effort and recovery plan
Stays readily available and approachable for all team members
Demonstrates knowledge of the brand specific service culture
Provides services that are above and beyond for customer satisfaction and retention
Serves as a role model to demonstrate appropriate behaviors
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Takes proactive approaches when dealing with guest concerns
Sets a positive example for guest relations
Stays readily available and approachable for all guests
Reviews comment cards and guest satisfaction results with employees
Responds in a timely manner to customer service department requests
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
Analyzes information and evaluates results to choose the best solution and solve problems
Performs hourly job function if necessary
Extends professionalism and courtesy to team members at all times
Comprehends budgets, operating statements and payroll progress report