Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $31.18 - $33.17
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Performance bonus
Professional development opportunities
Job Description
The St. Regis San Francisco is a premier luxury hotel located in the heart of San Francisco, California. As part of the esteemed St. Regis Hotels & Resorts portfolio under Marriott International, this hotel embodies a timeless glamour combined with a modern and sophisticated spirit. Known for its exceptional personalized service and iconic Butler Service, the St. Regis brand is synonymous with luxury, elegance, and meticulous attention to detail. Operating in one of the most dynamic and vibrant cities in the United States, the St. Regis San Francisco offers an unparalleled hospitality experience to its guests, catering to those who seek exclusivity, comfort, and unique cultural richness.
This opening is for a full-time management position within the Food and Beverage and Culinary department at the St. Regis San Francisco, offering an hourly wage ranging from $31.18 to $33.17, with eligibility for performance bonuses. The role involves assisting in supervising the daily operations of food and beverage services, ensuring both guest and employee satisfaction while maintaining a keen focus on operating budgets. This position aligns with the hotel’s standards and legal obligations, requiring not only leadership skills but also a deep commitment to delivering exemplary guest experiences. The manager will be responsible for overseeing daily shift operations, coordinating supply ordering, supervising staffing levels, and upholding brand-specific service culture. The chosen candidate will play a vital role in fostering a positive work environment built on mutual trust, cooperation, and respect among team members.
This role also requires an individual who is proactive in implementing service strategies that exceed guest expectations and who can model appropriate behaviors as a role model within the team. The manager will actively participate in maintaining cleanliness standards, conducting inspections, managing day-to-day operational quality, and resolving guest concerns swiftly and effectively. Moreover, the position entails analyzing information, making sound decisions to solve problems, and supporting the financial health of the department through budget comprehension and payroll oversight.
The St. Regis San Francisco encourages a culture of inclusivity and diversity, welcoming applications from candidates of all backgrounds. Marriott International, the parent company, values equality and non-discrimination, creating an enriching work environment where the diverse talents and experiences of associates are celebrated. This opportunity allows you to contribute to a globally recognized luxury hospitality brand, work alongside a global team, and develop your career within a supportive and prestigious environment. Joining the St. Regis San Francisco means becoming part of a legacy that blends classic sophistication with modern sensibilities and delivering unforgettable moments to discerning guests from around the world.
This opening is for a full-time management position within the Food and Beverage and Culinary department at the St. Regis San Francisco, offering an hourly wage ranging from $31.18 to $33.17, with eligibility for performance bonuses. The role involves assisting in supervising the daily operations of food and beverage services, ensuring both guest and employee satisfaction while maintaining a keen focus on operating budgets. This position aligns with the hotel’s standards and legal obligations, requiring not only leadership skills but also a deep commitment to delivering exemplary guest experiences. The manager will be responsible for overseeing daily shift operations, coordinating supply ordering, supervising staffing levels, and upholding brand-specific service culture. The chosen candidate will play a vital role in fostering a positive work environment built on mutual trust, cooperation, and respect among team members.
This role also requires an individual who is proactive in implementing service strategies that exceed guest expectations and who can model appropriate behaviors as a role model within the team. The manager will actively participate in maintaining cleanliness standards, conducting inspections, managing day-to-day operational quality, and resolving guest concerns swiftly and effectively. Moreover, the position entails analyzing information, making sound decisions to solve problems, and supporting the financial health of the department through budget comprehension and payroll oversight.
The St. Regis San Francisco encourages a culture of inclusivity and diversity, welcoming applications from candidates of all backgrounds. Marriott International, the parent company, values equality and non-discrimination, creating an enriching work environment where the diverse talents and experiences of associates are celebrated. This opportunity allows you to contribute to a globally recognized luxury hospitality brand, work alongside a global team, and develop your career within a supportive and prestigious environment. Joining the St. Regis San Francisco means becoming part of a legacy that blends classic sophistication with modern sensibilities and delivering unforgettable moments to discerning guests from around the world.
Job Requirements
- High school diploma or GED
- Three years experience in food and beverage, culinary or related professional area
- OR Two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related major
- One year experience in food and beverage, culinary or related professional area
- Ability to supervise and manage daily food and beverage operations
- Strong communication skills
- Ability to analyze and solve problems
- Willingness to perform hourly functions if necessary
- Availability to work in San Francisco, California
- Eligible to work in the United States
Job Qualifications
- High school diploma or GED with three years of experience in food and beverage, culinary or related professional area
- OR two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related major with one year of experience in food and beverage, culinary or related professional area
- Proven leadership and supervisory experience
- Strong knowledge of food and beverage operations and industry standards
- Excellent communication and interpersonal skills
- Ability to work effectively within a team and manage staff
- Problem-solving and decision-making skills
- Familiarity with budget management and operational reporting
- Demonstrated commitment to exceptional customer service
- Knowledge of brand-specific service culture and standards
Job Duties
- Assist in ordering food and beverage supplies, cleaning supplies and uniforms
- Supervise daily food and beverage shift operations ensuring compliance with policies, standards and procedures
- Support and supervise monthly self-inspection programs
- Operate departmental equipment and report malfunctions
- Supervise staffing levels to meet guest service, operational needs and financial objectives
- Encourage and build mutual trust, respect and cooperation among team members
- Develop specific goals and plans to prioritize, organize and accomplish work
- Celebrate and foster decisions resulting in successes and failures
- Communicate areas needing attention to staff and follow up to ensure understanding
- Coordinate cleaning programs in all food and beverage areas including general cleaning
- Follow property-specific second effort and recovery plans
- Stay readily available and approachable for all team members
- Demonstrate knowledge of brand-specific service culture
- Provide services above and beyond for customer satisfaction and retention
- Serve as a role model demonstrating appropriate behaviors
- Manage day-to-day operations ensuring quality, standards and customer expectations
- Take proactive approaches dealing with guest concerns
- Set a positive example for guest relations
- Stay readily available and approachable for all guests
- Review comment cards and guest satisfaction with employees
- Respond timely to customer service requests
- Provide information to supervisors and coworkers by telephone, written form, email or in person
- Analyze information and evaluate results to choose best solutions and solve problems
- Perform hourly job functions if necessary
- Extend professionalism and courtesy to team members
- Comprehend budgets, operating statements and payroll progress reports
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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