Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $30.77
Work Schedule
Standard Hours
Benefits
bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
accrued paid time off including sick leave where applicable
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Other Life and Work Wellness Benefits
Job Description
Renaissance Nashville Hotel, located in the heart of Nashville, Tennessee, is part of the Marriott International family of brands. Marriott International is a globally recognized leader in hospitality offering a diverse portfolio of hotels and resorts dedicated to exceptional guest service and unique experiences. Renaissance Hotels, under Marriott's umbrella, strive to bring the spirit of each neighborhood to their guests, providing vibrant and authentic environments that foster discovery and adventure. With a commitment to inclusivity, career development, and work-life balance, Marriott International offers its associates a dynamic workplace culture that values diversity and supports growth at every level.
The Renaissa... Show More
The Renaissa... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years experience in food and beverage, culinary or related professional area
- Or 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related field
- Minimum 1 year experience in food and beverage, culinary or related professional area
- Ability to work full time
- Effective communication skills
- Ability to lead and supervise teams
- Basic computer proficiency
- Ability to handle and resolve guest and staff concerns
- Knowledge of food and safety regulations
- Willingness to perform hourly job duties as needed
Job Qualifications
- High school diploma or GED with 3 years experience in food and beverage, culinary or related professional area
- Or 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related major with 1 year experience in food and beverage, culinary or related professional area
- Proven leadership skills in a food and beverage management environment
- Excellent communication and interpersonal skills
- Ability to manage budgets and operating expenses
- Strong problem-solving and decision-making skills
- Knowledge of food safety regulations and standards
- Ability to work in fast-paced, high-pressure environments
- Demonstrated commitment to exceptional guest service
Job Duties
- Assist in ordering food and beverage supplies, cleaning supplies and uniforms
- Supervise daily food and beverage shift operations and ensure compliance with policies, standards and procedures
- Support and supervise monthly self inspection programs
- Operate department equipment as necessary and report malfunctions
- Supervise staffing levels to meet guest service, operational needs, and financial objectives
- Encourage and build mutual trust, respect, and cooperation among team members
- Develop specific goals and plans to prioritize, organize and accomplish work
- Celebrate and foster decisions that result in successes as well as failures
- Communicate areas needing attention to staff and follow up to ensure understanding
- Coordinate cleaning programs in all food and beverage areas, identify trends and recommend improvements
- Follow property specific second effort and recovery plans
- Stay readily available and approachable for all team members
- Demonstrate knowledge of the brand specific service culture
- Provide services above and beyond customer satisfaction and retention
- Serve as role model to demonstrate appropriate behaviors
- Manage day-to-day operations ensuring quality, standards and meeting customer expectations
- Take proactive approaches dealing with guest concerns
- Set positive example for guest relations
- Stay readily available and approachable for all guests
- Review comment cards and guest satisfaction results with employees
- Respond timely to customer service department requests
- Provide information to supervisors and co-workers by telephone, written form, e-mail or in person
- Analyze information and evaluate results to choose best solutions and solve problems
- Perform hourly job functions if necessary
- Extend professionalism and courtesy to team members at all times
- Understand budgets, operating statements and payroll progress reports
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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