Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,349.00 - $68,745.44
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities
Job Description
Pyramid Global Hospitality is a leading company in the hospitality industry, known for its commitment to placing people first. The company has established a reputation for creating a supportive and inclusive workplace environment that values diversity, professional growth, employee development, and overall wellbeing. Pyramid Global Hospitality is dedicated to fostering a culture that prioritizes employees through comprehensive benefits, ongoing training, and development opportunities aimed at enhancing career advancement. This approach ensures that every team member can thrive while contributing to exceptional guest experiences. With over 230 properties worldwide, Pyramid Global Hospitality provides opportunities for those new to the hospitality field... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years of experience in room service or food and beverage operations
- At least 1 year in a supervisory or managerial role
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Experience using POS systems and order management software
- Knowledge of food safety and sanitation procedures
- Availability to work days, nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- Hospitality or culinary degree preferred
- Minimum of 2 years of experience in room service or food and beverage operations
- At least 1 year in a supervisory or managerial role
- Strong communication and interpersonal skills
- Guest-first mindset
- Ability to multitask in a fast-paced environment
- Experience using POS systems, order management software, and basic reporting tools
- Knowledge of food safety, sanitation procedures, and local health regulations
Job Duties
- Interviewing, selection, training, supervision, counseling, disciplining, and evaluating room service staff for the efficient operation of room service
- Schedules and directs staff in their work assignments
- Responsible for ensuring that room service complies with sanitation and safety standards for guests and employees
- Responsible for ensuring that all equipment is in working order
- Monitors product quality and guest satisfaction in room service
- Ensures that food quality is consistent, appealing, and prepared to guest specifications
- Provides guidance for improvement and implements necessary adjustments for consistency
- Interacts with guests to obtain feedback on quality of service and food in outlet
- Investigates and resolves guest complaints in a timely manner
- Coordinates special requests made to room service, including delivery of amenities
- Documents inventory forecast usage and monitor supply to ensure that room service is stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service
- Responsible for ensuring compliance with all Hilton Hotels policies and procedures that relate to room service as well as all local, state and federal laws and regulations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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