Assistant Food & Beverage Manager

Santa Fe, NM, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $47,100.00 - $63,300.00

Work Schedule

Flexible

Benefits

competitive pay

401k Match

Employee Discounts

Complimentary Meals

Free parking

growth opportunities

Inclusive culture

Job Description

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, deeply rooted in honoring culture, place, and people. It operates luxury hotels and award-winning restaurants that emphasize authentic storytelling, exceptional service, and community pride. The group is dedicated to not only providing top-tier hospitality experiences to its guests but also genuinely caring for its team members and neighborhoods, reflecting a comprehensive and heartfelt approach to hospitality management. Heritage Hotels & Resorts embodies a people-first philosophy, where every effort is made to ensure guests are treated with warmth and respect, creating memorable and meaningful stays.

The role of Assistant Food & Beverage Manager at Heritage Hotels & Resorts is a pivotal position within this esteemed group. This full-time position focuses on executing the food and beverage vision through hands-on leadership and operational excellence. Reporting directly to the Food & Beverage Manager, the Assistant Manager is responsible for maintaining consistency and quality of service across all food and beverage outlets, including restaurants, bars, lounges, and in-room dining services within the luxury hotel environment. The role is dynamic and requires the ability to manage multiple outlets simultaneously, uphold high service standards, and contribute to financial performance through diligent labor and cost control.

This position matters because it places a crucial leader on the floor during peak times to guide teams, support service execution, and ensure that every guest interaction aligns with the high standards of Heritage Hotels & Resorts. The Assistant Food & Beverage Manager acts as a vital bridge between strategic planning and daily operations, delivering an exceptional guest experience while fostering a positive and engaged team culture. The role involves collaboration with culinary leadership to maintain food execution and presentation standards, reinforcing compliance with food safety and alcohol service regulations, and actively participating in recruitment, onboarding, training, and performance coaching. The successful candidate joins a team-oriented environment passionate about providing seamless and memorable service.

Compensation for this position is dependent on experience, reflecting the organization's commitment to rewarding qualified talent. Heritage Hotels & Resorts offers competitive pay along with comprehensive benefits such as a 25% match for 401k, generous employee discounts across all hospitality divisions, complimentary meals during shifts, free employee parking, and opportunities for growth and development within an inclusive, people-first culture. This opportunity is ideal for hospitality professionals who thrive in fast-paced, guest-facing environments and aspire to contribute to a hotel group that values authenticity, service excellence, and community engagement.

Job Requirements

Strong leadership presence with the ability to support and guide teams in a fast-paced, guest-facing environment
Excellent interpersonal and communication skills with the ability to engage guests and team members professionally
Solid understanding of restaurant and bar operations within a hotel or upscale hospitality setting
Ability to support financial performance through labor awareness, cost control, and operational efficiency
Strong organizational skills with the ability to manage multiple priorities and shifting demands
Problem-solving mindset with the ability to make sound decisions in real time
Proficiency in point-of-sale systems and basic operational technology
Knowledge of food safety standards and responsible alcohol service practices
Ability to remain poised and professional in high-volume environments
Flexibility to work varied schedules including evenings, weekends, and holidays
Bachelor's degree in hospitality management, hotel & restaurant management, business administration, or related field preferred
1+ years of progressive leadership experience in food and beverage operations within a full-service hotel or upscale hospitality environment
Demonstrated experience managing multiple outlets simultaneously
Food safety certification required (or ability to obtain upon hire)
New Mexico alcohol service certification required (or ability to obtain upon hire)

Job Qualifications

Bachelor's degree in hospitality management, hotel & restaurant management, business administration, or related field preferred
1+ years of progressive leadership experience in food and beverage operations within a full-service hotel or upscale hospitality environment
Demonstrated experience managing multiple outlets simultaneously
Food safety certification required (or ability to obtain upon hire)
New Mexico alcohol service certification required (or ability to obtain upon hire)

Job Duties

Support daily operations across food and beverage outlets including restaurants, bars, lounges, and in-room dining to ensure consistent service execution
Act as a visible, hands-on leader on the floor, guiding teams and supporting service during peak periods
Partner with the Food & Beverage Manager to execute operational strategies, service initiatives, and outlet goals
Assist in monitoring staffing levels and support scheduling alignment based on business needs and volume
Uphold service standards, presentation expectations, and operational procedures across all outlets
Support financial performance by assisting with labor management, cost control initiatives, and inventory practices
Collaborate with culinary leadership to ensure proper food execution, timing, and presentation standards
Reinforce compliance with food safety, sanitation, and alcohol service regulations
Assist with recruitment, onboarding, and training of team members, ensuring a strong and consistent service culture
Provide ongoing coaching, feedback, and performance support to outlet teams
Address guest needs and concerns promptly, ensuring service recovery aligns with hotel expectations
Support coordination of group dining, events, and outlet activations in partnership with Sales and Events teams
Maintain organization and cleanliness of all outlet spaces, service areas, and back-of-house environments
Ensure proper use and care of equipment, tools, and company assets
Model professional appearance and conduct consistent with hotel standards
Perform other related duties as assigned