Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $72,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Responsive work environment
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company known for its innovative approach in the industry. Established as a dominant player in gateway markets across the United States such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has expanded its reach internationally with a growing presence in Europe, Latin America, and the Caribbean. The company manages a portfolio of global properties valued at more than $20 billion and generates in excess of $5 billion in cumulative revenues annually. Highgate specializes in guiding hotel properties through all stages of the hospitality cycle including planning, development,... Show More
Job Requirements
- Effective verbal and written communication skills with all levels of employees and guests
- Ability to listen, understand and clarify concerns
- Ability to multitask and prioritize departmental functions
- Friendly, courteous and service-oriented demeanor
- Attendance at all required meetings and trainings
- Maintain regular attendance per scheduling needs
- High standards of personal appearance and grooming
- Compliance with Highgate Hotel standards for safety and efficient operations
- Identify problem areas and help implement solutions
- Strong problem-solving skills
- Ability to process complex information from multiple sources
- Maintain confidentiality
- Perform additional duties as requested
- Maintain a warm and friendly demeanor
- Ability to stand for extended periods
- Flexibility to work varied schedules
- Capability to exert up to 50 pounds of force occasionally
Job Qualifications
- 1 year of F&B management experience in a restaurant or luxury hotel preferred
- 3 years of progressive experience in a hotel or related field or a 4-year college degree with 1 year related experience or a 2-year college degree with 2 or more years related experience
- Knowledge of F&B preparation techniques, health department, liquor laws and regulations
Job Duties
- Be attentive, friendly, helpful and courteous to guests, managers and employees
- Oversee daily operation of the F&B outlet
- Supervise outlet personnel
- Respond promptly to guest complaints
- Communicate with other F&B managers about operational issues
- Keep immediate supervisor informed of problems requiring attention
- Assist in coordinating and monitoring loss prevention
- Prepare and submit timely reports including payroll, revenue, and scheduling
- Monitor quality of service and compliance with health, liquor laws and SOPs
- Assist in menu planning and preparation
- Be visible on the floor and assist staff during meal periods
- Conduct staff performance reviews
- Implement and monitor corporate promotions
- Train employees on SOPs and technical tasks
- Interview and hire front-of-house F&B staff
- Complete tip reporting
- Ensure overall guest satisfaction
- Oversee private events and in-room dining
- Hold staff accountable and apply discipline or recognition appropriately
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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