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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $21.25
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid Time Off
Uniforms Provided
team member hotel discount program
Job Description
Ascent Hospitality is a distinguished hospitality company with an extensive portfolio of hotels, complemented by a robust pipeline of new properties and acquisitions. The organization places a strong emphasis on the human aspect of hospitality, prioritizing the well-being of both team members and guests above all else. This people-first philosophy is at the core of Ascent Hospitality's culture, which aims to create a memorable experience for every individual connected with the company. Whether it is employees or guests, the company fosters an environment that encourages teamwork, mutual respect, and a shared purpose toward achieving excellence in service. Ascent Hospitality seeks... Show More
Job Requirements
- Prior experience in supervisor or manager role
- Previous experience in a hotel preferred
- Strong initiative and work ethic
- Punctual, reliable, and regular attendance
- Ability to work weekends, holidays and irregular hours
- Strong attention to detail
- Customer-service oriented and excellent interpersonal skills
- Strong multitasking and organizational skills
- Ability to work in a fast-paced environment
- Excellent communication skills - verbal and written
- Excellent time and project management skills
Job Qualifications
- Prior housekeeping experience is required
- Experience in a hospitality setting is preferred
- Must have excellent communication and organizational skills
- Must have basic mathematical skills
- Must have ability to apply basic principles and techniques of supervision
- Ability to plan and organize the activities of others
- Ability to effectively handle conflict in a team environment
- Ability to express ideas clearly both in written and oral communications
- Ability to modify leadership style and management approach to reach goal
- Ability to get ideas accepted and to guide a group or individual to accomplish a task
- Strong initiative and work ethic
- Punctual, reliable, and regular attendance
- Strong attention to detail
- Customer-service oriented and excellent interpersonal skills
- Strong multitasking and organizational skills
- Ability to work in a fast-paced environment
- Excellent communication skills - verbal and written
- Excellent time and project management skills
Job Duties
- Ensure and maintain cleanliness, service and product quality standards are met for guest rooms, public space, offices, banquet/meeting/conference rooms in accordance with local and company health, sanitation and safety standards
- Monitor team member performance to include, but not limited to, providing feedback and communicating with Executive Housekeeper any concerns for follow up
- Monitoring and maintaining inventory control (linen, room supplies, etc.)
- Knowledge of and ability to perform opening/closing procedures for the housekeeping department as needed
- Physically inspecting rooms daily to ensure brand standards and overall cleanliness and ready for guest check-in
- Provide feedback to Room Attendants regarding deficiencies in rooms
- Clean/prepare rooms as needed
- Ensuring that all maintenance issues are reported immediately
- Communication of room status to all divisions
- Assisting with all training efforts throughout the housekeeping department
- Embracing, enforcing, and promoting the brand culture throughout the housekeeping department
- Embracing and demonstrating the core ideology daily
- Ensuring all rushed/transferred rooms are handled smoothly and efficiently
- Ensuring that housekeeping carts are organized and ready for daily work
- Operating with a guest satisfaction urgency and strives for 100 percent guest satisfaction at all times
- Promoting and encouraging team work at all times
- Monitoring and logging key control
- Has a strong knowledge of Executive Housekeeper duties in order to be able to back up this position
- Providing information to guests about hotel services, facilities, and other amenities
- Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
- May assist with creating weekly schedule for Housekeeping and Laundry Team Members
- Works closely with the Front Office team to ensure guest room satisfaction
- Assist with supervision of Laundry operations (where applicable)
- Works with maintenance team to maintain operational upkeep of Laundry Equipment
- Assist with ensuring Housekeeping and Laundry supply inventory are ordered and properly stored
- Properly reports and logs and complete required documents for all Lost and Found items
- Ensures all storage areas all locked & that all housekeepers' sheets & executive housekeeper sheet is turned in to the front desk before leaving
- Maintains cleanliness and upkeep of Public areas of hotel
- Ensures excellence in hotel and guest room cleanliness
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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