Assistant Executive Housekeeper

Centennial, CO, USA|

Job Overview

Compensation

Salary

Range $57,800.00 - $61,000.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development programs

safe work environment

Job Description

HHM Hotels is a distinguished hospitality management company committed to delivering superior guest experiences across its portfolio of hotels. Renowned for its dedication to excellence, HHM Hotels emphasizes sustainable practices, community engagement, and innovative management strategies to ensure each property meets the highest industry standards. With a focus on quality service and operational efficiency, the company supports its team members through career development opportunities, a strong core values system, and comprehensive training programs that foster professional growth within the hospitality industry. As one of the industry leaders, HHM Hotels operates with the philosophy that people are the core of their success, epitomized in their guiding principles: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It.

The Assistant Executive Housekeeper role at HHM Hotels is integral to maintaining and elevating the quality of housekeeping services across the hotel property. This position is responsible for ensuring that all housekeeping operations align with the brand's rigorous standards and sustainability initiatives under HHM’s EarthView program. The Assistant Executive Housekeeper will lead a team of housekeeping associates, providing leadership, training, and support to ensure cleanliness, guest satisfaction, and safety throughout guest rooms, public spaces, and hotel grounds.

This role demands a hands-on leader who can manage staff scheduling, inventory controls, and departmental documentation accurately and efficiently. Additionally, the Assistant Executive Housekeeper plays a pivotal role in guest relations by addressing inquiries, resolving complaints, and consistently driving improved guest service scores through diligent monitoring and strategic implementation of housekeeping policies. This position offers a unique opportunity for career progression within HHM Hotels, with potential advancement pathways to Executive Housekeeper, Assistant General Manager, and eventually General Manager. Candidates will thrive in this position if they are proactive, detail-oriented, able to manage multiple priorities, and committed to the principles of sustainability and safety. The role also requires physical stamina to meet the demands of cleaning inspections and staff oversight that involve standing, walking, bending, and lifting.

Job Requirements

High school diploma or equivalent preferred
two years previous housekeeping supervisor experience required
ability to stand for extended periods
ability to walk, push, lift up to 25 pounds, bend, reach, stoop, kneel or crouch
availability to work varying schedules including holidays, weekends or alternate shifts

Job Qualifications

High school diploma or equivalent preferred
two years previous housekeeping supervisor experience required
strong leadership and team management skills
excellent communication and interpersonal abilities
knowledge of housekeeping cleaning methods and safety standards
ability to handle guest interactions professionally
proficiency in scheduling and inventory management
commitment to sustainability practices
ability to work flexible hours including holidays and weekends

Job Duties

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety
Answer inquiries pertaining to hotel policies and service and resolve guests’ complaints and concerns
Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures
Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs
Take inventory and submit periodic inventory orders to insure supplies are purchased timely
Prepare required paperwork pertaining to departmental functions
Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction
Develop and implement policies and procedures for the operation of the department or the hotel
Follow sustainability guidelines and practices related to HHM’s EarthView program
Practice safe work habits
follow MSDS and OSHA standards
wear protective safety equipment and participate in safety committees as directed
Perform other duties as requested by management