Assistant Event Services Manager | Full-Time | Moody Center

Austin, TX, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $50,000.00 - $60,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

employee recognition programs

Job Description

Oak View Group (OVG) is a global leader in the premium live entertainment infrastructure and services sector. Founded in 2015, OVG has rapidly established a formidable presence worldwide with a platform that encompasses venue development and end-to-end capabilities including venue management, hospitality, and sponsorship sales. The company manages a collection of seven world-class owned venues and supports a diverse client roster featuring iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. This wide-ranging scope highlights OVG's commitment to delivering exceptional experiences in live entertainment, positioning it at the forefront of the industry. By integrating cutting-edge technology and innovative service models, OVG ensures that each venue and event it handles is optimized for both the audience and stakeholders involved. The company's strong foundation and expansive influence make it an exciting workplace for professionals passionate about live entertainment and event management.

The Assistant Event Services Manager role at Oak View Group offers an excellent opportunity to be part of this dynamic environment. Reporting directly to the Senior Director of Event Services, the Assistant Event Services Manager plays an essential role in the planning and execution of events at the Moody Center, a premier venue known for hosting a variety of high-profile events including basketball games, concerts, and family shows. This full-time position offers an annual salary ranging from $50,000 to $60,000. In this role, the incumbent will be deeply involved in the operational aspects of event management, taking ownership of assigned events by scheduling staff, coordinating with tour personnel, and briefing all relevant stakeholders to ensure smooth event execution. As a critical bridge between various teams, including security and guest services, the Assistant Event Services Manager ensures all facets of event operations adhere to established laws, safety protocols, and company procedures.

Moreover, this position requires leadership and interpersonal skills, as the individual will manage part-time staff, lead event briefings, and contribute to staff recognition and engagement initiatives. The role demands strong communication abilities for responding to both guest and staff inquiries, resolving problems swiftly, and fostering a team-oriented, service-driven atmosphere. The Assistant Event Services Manager is also responsible for overseeing incident reports and acting as Manager on Duty when designated, demonstrating a need for autonomy and confidence in managing significant events. This position promises a fast-paced, rewarding work environment where individuals can grow their career in live event management while contributing to memorable experiences for guests. The company also provides a comprehensive benefits package including health, dental, and vision insurance, 401(k) savings plan with matching, and paid time off, reflecting OVG's commitment to its employees' well-being and professional development.

Job Requirements

Bachelor’s degree or equivalent experience
2-3 years experience in sports or music event management
Experience with large-scale event operations
Strong organizational skills
Ability to work flexible hours including weekends and holidays
Excellent communication skills
Ability to lift heavy objects
Proficiency in managing security technology programs

Job Qualifications

Bachelor’s degree from an accredited college or university in public assembly facility management hospitality management business administration or a related field is preferred
Relevant education and experience may be substituted as appropriate
2-3 years experience in large sports and or music entertainment management and or production
Event experience with large-scale events in a stadium or concert setting of a similar size (15 000 seats) is highly desirable
Extremely organized and detail-oriented resourceful quick learner able to handle multiple projects simultaneously
Ability to work well in a team-oriented fast-paced event-driven environment
Excellent customer service skills
Must be able to work a flexible schedule inclusive of weekends nights and holidays as required
Ability to lift heavy objects as needed

Job Duties

Take ownership of assigned events in the facility inclusive of scheduling staff working with tour personnel and briefing relevant stakeholders
Liaison with the security vendor management team to ensure operations are carried out professionally
Manage scheduling of all part-time staff requested per event through various scheduling platforms
Effectively lead direct and work alongside part-time staff to create exceptional experiences at Moody Center events
Assist with creating and leading events for part-time staff recognition and providing continuous opportunities for staff engagement
Coordinate staff check-ins call-offs event briefings and post-event meetings with Guest Services and Security Management
Respond to staff and guest inquiries and concerns daily through both verbal and written communication
Assist with managing Guest Services activities such as Lost and Found and Tots tag-a-long program
Ensure oversight of all incident reports during events and accurate information is documented
Serve as Manager on Duty with full autonomy for assigned events in the absence of other Management staff
Work with event managers to ensure compliance with laws codes ordinances policies procedures risk management safety precautions rules regulations and emergency procedures
Assist with managing and advancing large-scale events and ancillary events including concerts sports events VIP receptions and special events
Communicate and disseminate event-related information to appropriate departments vendors and others to ensure necessary staffing coverage and event understanding
Develop and maintain effective working relationships with clients partners and all stakeholders
Empower staff to create memorable experiences and resolve guest concerns timely effectively and with great service
Resolve problems timely analyze and gather information and identify alternative solutions quickly and effectively
Effectively manage internal security technology programs including Genetec and ISS 24/7