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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $34.62
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
bonus eligible
Employee Discounts
Training and Development
Job Description
The Renaissance Austin Hotel, located at 9721 Arboretum Blvd, Austin, Texas, is a distinguished member of the Renaissance Hotels portfolio under Marriott International. This full-service hotel is celebrated for its commitment to providing guests an unforgettable experience that captures the unique spirit and DNA of the local neighborhood. With a focus on delivering exceptional hospitality, Renaissance Austin Hotel caters to both leisure and business travelers looking to explore and experience Austin while enjoying top-tier amenities and service quality. As part of the globally recognized Marriott International, the Renaissance Austin Hotel benefits from a strong brand reputation, world-class service standards, and... Show More
Job Requirements
- High school diploma or GED or 2-year degree
- Minimum 2 years experience in food and beverage, culinary, guest services, front desk, or housekeeping
- If no formal education, 3 years experience in two hospitality areas
- Strong leadership skills
- Excellent communication
- Ability to manage event operations
- Knowledge of OSHA regulations
- Ability to schedule staff and manage inventory
Job Qualifications
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Minimum 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- If no formal education, at least 3 years experience in two hospitality areas including food and beverage or guest services
- Experience running shifts, scheduling, performance management, problem solving, running day-to-day operations, and hospitality skills
- Knowledge of OSHA regulations
- Strong leadership and team-building abilities
- Excellent communication and interpersonal skills
- Ability to manage inventory and departmental supplies
- Experience with banquet beverage tools and cost management
- Ability to conduct pre-event meetings and inspections
- Proficient in event service standards and brand specific meeting services programs
Job Duties
- Communicates service needs to chefs and stewards throughout functions
- Totals charges for group functions and prepares checks for payment
- Verifies banquet rooms, restaurants, and coffee breaks are ready for service
- Ensures proper centerpieces are displayed on every table
- Inspects cleanliness and presentation of all china, glass, and silverware prior to use
- Sets tables according to event type and service standards
- Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Maintains cleanliness of work areas throughout the day
- Supports compliance with brand standards and legal obligations
- Leads shift teams to provide consistent, high quality service
- Coordinates and leads daily stand-up meetings, pre-shift meetings and pre/post-meal briefings
- Trains staff in processes and communicates performance expectations
- Assists senior managers with financial and administrative duties
- Strives to improve guest/event and employee satisfaction and maximize financial performance
- Verifies event rooms are set according to documentation and customer requirements
- Leads shifts and participates in servicing events
- Maintains inventory of function room amenities and controllable supplies
- Participates in all pertinent meetings
- Attends pre-event/pre-convention meetings to understand group needs
- Communicates critical information to banquet, event services and event technology teams
- Conducts room function inspections
- Delegates tasks to ensure room sets meet standards and timing
- Maintains attendance log for staff
- Manages departmental inventories and assets
- Orders supplies and schedules staff
- Utilizes banquet beverage tools to control costs
- Practices brand specific meeting services programs
- Assists event technology/audio visual teams
- Works with event planning team to verify event delivery
- Verifies knowledge of OSHA regulations
- Creates a motivational and empowering hotel environment
- Participates in department meetings and implements corrective action plans
- Encourages employees to provide customer service within guidelines
- Handles guest complaints and seeks managerial assistance
- Interacts with guests to obtain feedback and handles problems
- Meets and greets guests
- Manages activities to maximize customer satisfaction
- Identifies developmental needs of others and coaches them
- Participates in performance appraisal process
- Supports training
- Assists in interviewing and hiring
- Schedules employees to meet business demands and productivity goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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