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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $30.29
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Professional development opportunities
Job Description
The Westin Irving Convention Center at Las Colinas is a premium hospitality venue located in Irving, Texas. As part of the globally recognized Marriott International portfolio, The Westin brand is dedicated to promoting wellness and well-being for both its guests and associates. Situated at 400 Las Colinas Blvd W, this convention center is a hub for corporate events, weddings, conferences, and social gatherings, offering exceptional facilities and outstanding service. The establishment prides itself on its rich culture of inclusivity, diversity, and equal opportunity, creating an engaging and supportive environment for its employees.
The Event Manager role at The Westin Irvi... Show More
The Event Manager role at The Westin Irvi... Show More
Job Requirements
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- minimum 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related field
- experience leading a shift and managing staff
- knowledge of OSHA regulations and compliance
- ability to work full-time onsite at The Westin Irving Convention Center in Irving, Texas
- strong communication and organizational skills
- ability to handle guest issues professionally
- capability to train and develop team members
- flexibility to work varied event schedules
- proficiency in managing event operations and inventories
Job Qualifications
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related field
- experience running a shift, scheduling, performance management, problem solving, and hospitality skills
- knowledge of OSHA regulations
- effective leadership and communication skills
- ability to manage inventories and financial tasks
- customer service orientation
- ability to handle guest complaints and feedback
- team-building and coaching abilities
- familiarity with banquet beverage management tools
Job Duties
- Communicates service needs to chefs and stewards throughout functions
- totals charges for group functions and prepares and presents checks to group contacts
- verifies banquet rooms, restaurants, and coffee breaks are ready for service
- inspects cleanliness and presentation of all china, glass, and silver prior to use
- checks in with guests to verify satisfaction
- sets tables according to type of event and service standards
- communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- maintains cleanliness of work areas
- supports compliance with brand standards and legal obligations
- leads shift teams to provide consistent, high quality service
- coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings
- communicates performance expectations and trains staff in processes
- assists senior managers with financial and administrative duties
- manages departmental inventories and assets
- schedules banquet and event service staff
- orders supplies
- utilizes banquet beverage tools to manage liquor costs
- practices and executes brand-specific meeting service programs
- works with Event Planning and Event Technology teams to ensure flawless delivery
- participates in employee performance appraisal process
- handles guest problems and complaints
- meets and greets guests
- encourages employees to provide excellent customer service
- creates and nurtures a motivational hotel environment
- ensures OSHA regulation compliance
- participates in development and implementation of corrective action plans
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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