Assistant Director of Services

Renaissance Hotels, a distinguished brand under the Marriott International portfolio, is renowned for delivering an extraordinary hospitality experience that reflects the unique culture and spirit of the neighborhoods where their properties are located. As part of Marriott International, Renaissance Hotels is committed to inclusion, diversity, and equal opportunity, ensuring a welcoming environment where associates from all backgrounds can thrive. This acclaimed hotel brand focuses on providing a vibrant, cultural connection to guests through innovative service and immersive experiences, setting them apart in the hospitality industry. Operating in the dynamic hotel and hospitality sector, Renaissance Hotels offers a professional and rewarding work environment for individuals passionate about guest services and hospitality management. The property at 100 N 1st St, Phoenix, Arizona, represents a key location where Renaissance seeks to maintain the highest standards of cleanliness, operational excellence, and guest satisfaction.

The role of Housekeeping Manager at Renaissance Hotels is a full-time management position that offers a competitive annual salary ranging from $69,000 to $90,000 along with bonus eligibility. The Housekeeping Manager is entrusted with leading and overseeing all housekeeping functions and staff on a daily basis to guarantee that guest rooms, public areas, and employee spaces are impeccably maintained, clean, and inviting. This pivotal position requires strategic oversight and hands-on management of housekeeping operations to ensure seamless execution of duties while fostering a high level of guest and employee satisfaction. The role includes budget management, inspection oversight, team coordination, and training to meet both guest expectations and financial objectives.

The Housekeeping Manager plays a critical role in building and sustaining a motivated team through effective leadership, training, and human resource activities. Responsibilities include staffing reviews to align with operational needs, assigning work based on real-time room status, managing supply inventories, and ensuring compliance with company policies and standards. An essential part of this role is the ability to inspect guestrooms and public spaces regularly, formulate improvement plans, and communicate clearly with staff to enhance service delivery and property appearance.

Collaboration is key, as the manager participates in departmental meetings and provides clear, consistent communication regarding goals and results to ensure all housekeeping personnel are aligned in efforts to exceed expectations. Employee relations are also a strong focus, with duties encompassing scheduling, performance feedback, employee recognition, and administering fair disciplinary procedures. This position empowers employees by providing training, fostering open communication, and encouraging feedback and continuous improvement.

In addition to operational and staff management, the Housekeeping Manager is dedicated to delivering exceptional customer service. This includes setting a positive example in guest relations, handling guest issues promptly and effectively, and driving initiatives that boost guest satisfaction. The role demands a proactive approach to service excellence, encouraging and empowering the team to provide memorable experiences that reflect Renaissance Hotels' commitment to quality and the distinctive neighborhood experience.

Working with Renaissance Hotels offers an opportunity to be part of a globally recognized team that values diversity, innovation, and outstanding service. Being located on-site in Phoenix, Arizona, the Housekeeping Manager position is pivotal in maintaining the hotel’s reputation as a top choice for travelers seeking authentic and engaging stays. For motivated professionals with a passion for leadership, hospitality, and creating outstanding environments for guests and employees alike, this role presents a fulfilling and challenging career path.