Assistant Director of Rooms

Four Seasons Hotels and Resorts is a globally renowned luxury hospitality company known for its exceptional service, elegant accommodations, and commitment to creating memorable guest experiences. Powered by a workforce of passionate individuals, Four Seasons embodies a culture of continuous improvement, respect, and genuine care, which is reflected in every interaction with guests, residents, and partners worldwide. With a reputation for excellence, the brand is synonymous with luxury and impeccable service, setting the standard in the hospitality industry. Four Seasons believes that the foundation of delivering outstanding guest experiences lies in fostering a world-class employee experience and nurturing a positive company culture, ensuring their team members feel valued and empowered to excel in their roles.

The Four Seasons Hotel New York Downtown, located in the vibrant and artistic TriBeCa neighborhood of Lower Manhattan, is an architectural icon and a beacon of luxury lifestyle in New York City. The hotel combines urban chic with a touch of elegance, offering globally inspired amenities such as a renowned spa with a heated indoor pool and exquisite dining experiences at CUT by celebrity chef Wolfgang Puck. This Forbes 5 Star and AAA 5 Diamond awarded hotel is a destination for discerning travelers seeking unparalleled comfort, sophisticated ambiance, and top-tier service in one of the city’s most authentic neighborhoods.

The role of Assistant Director of Rooms at Four Seasons Hotel New York Downtown is a pivotal leadership position managing critical aspects of the guest experience and operational efficiency within the Rooms Division. Reporting directly to the Hotel Manager, the Assistant Director of Rooms oversees departments including Front Desk, Guest Services, CORE, Guest Relations, Concierge, Door/Bell, and Housekeeping. They act as the senior manager in the absence of department heads, ensuring seamless communication and coordination across these teams to maintain the highest standards of service.

This role requires a dynamic leader with a passion for excellence, who is enthusiastic, optimistic, and client-obsessed. The Assistant Director of Rooms is responsible for driving exceptional guest service, managing staff performance, resolving guest issues with professionalism, and supporting hotel financial goals through strategic collaboration with other departments like Reservations and Sales. With direct supervision of up to 15 employees and indirect oversight of up to 30 on any given day, this position demands strong organizational skills, the ability to motivate and develop teams, and a proactive approach to operational challenges.

As a key figure in the hotel’s leadership team, the Assistant Director of Rooms is instrumental in fostering an inclusive and respectful workplace, encouraging mutual respect among colleagues, and contributing innovative ideas to enhance the guest experience and operational success. The role also involves overseeing labor and budget management, coordinating emergency responses, and ensuring the property’s maintenance in collaboration with the engineering team.

Four Seasons offers a competitive salary range of $125,000 to $130,000 for this role, along with a comprehensive benefits package. Candidates who thrive in a luxury hospitality environment, demonstrate integrity, and possess a commitment to delivering heartfelt service will find this an exceptional career opportunity. This position is ideal for those ready to take on a leadership role in one of New York City’s most prestigious hotels and who are eager to contribute to a culture that values care, passion, and excellence in every guest interaction.