Assistant Director of Housekeeping

Montage International is a prestigious hospitality company known for its collection of luxury hotels and resorts, including Montage Hotels & Resorts and Pendry Hotels. Renowned for delivering exceptional guest experiences and unparalleled service, Montage International has established itself as a leader in the upscale hospitality sector. The company is committed to maintaining high standards of quality, comfort, and elegance across its properties, offering guests an inviting atmosphere where sophistication meets genuine hospitality. With a dedication to creating memorable experiences, Montage International focuses on nurturing a workplace where employees are encouraged to live their passion and bring their unique talents to fruition. The company's culture emphasizes doing what you love, fostering a collaborative and inclusive environment that values diversity and continuous development.

The Assistant Director of Housekeeping position at Montage International is an exciting opportunity for a hospitality professional passionate about leading housekeeping operations within a luxury hotel setting. This role reports directly to the Director of Housekeeping and involves overseeing the day-to-day operations of the Housekeeping department. The Assistant Director of Housekeeping plays an integral role in managing, maintaining, and enhancing housekeeping services to ensure that the hotel upholds its esteemed service standards in line with company policies and procedures. This position requires a strategic mindset focused on the long-term vision and direction of the department, encompassing the implementation of improvements and special projects to elevate guest satisfaction and operational efficiency.

In this leadership role, the Assistant Director of Housekeeping will conduct regular inspections of the property to verify adherence to cleanliness and maintenance standards, ensuring that every guest room and public area meets the highest quality expectations. Coordination with other hotel departments is essential to foster communication and collaboration that directly impacts guest experiences positively. The role also includes overseeing the maintenance and appropriate use of equipment, handling maintenance requests related to guest rooms and departmental assets meticulously and expediently. Financial acumen is necessary as the Assistant Director assists with budgeting, forecasting, and financial planning to optimize department performance and cost control while managing inventory and supplies efficiently.

Moreover, the Assistant Director of Housekeeping is responsible for managing the selection, training, and professional development of housekeeping associates, focusing on maximizing productivity and enhancing both associate and guest satisfaction. Building strong relationships with associates at all levels and ensuring seamless employee relations, including with contracted associates, helps embed the company culture and uphold Montage International's standards. The role demands a proactive approach to establishing and maintaining safe working conditions within the department.

Physical requirements for the position include the ability to walk and provide direction for most of the working day, with the capability to stand, bend, stoop, squat, and stretch as necessary. Regular lifting of moderately heavy objects up to 25 pounds is expected, alongside various manual dexterity tasks. Compensation for the Assistant Director of Housekeeping ranges from $75,000 to $80,000 annually, reflecting the responsibilities and expertise needed for this key role within the luxury hospitality industry. Montage International is proud to be an equal employment opportunity employer, fostering a drug-free workplace and conducting pre-employment substance abuse testing, reinforcing their commitment to a safe and supportive work environment.