Assistant Director of Front Office - Westin Copley Place

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to exceptional guest experiences and professional excellence. The Westin Copley Place Boston, part of the Marriott family, is a prestigious full-service hotel located in the heart of Boston, Massachusetts. Known for its upscale accommodations, wellness-focused brand initiatives, and guest-centric services, The Westin Copley Place offers a vibrant work environment where associates are encouraged to embrace well-being, professional growth, and a culture of inclusivity and diversity. The hotel’s commitment to being a preeminent wellness brand in hospitality ensures that both guests and employees experience a supportive and energizing atmosphere. Marriott International is proud to be an equal opportunity employer, fostering a workplace that celebrates the unique backgrounds, talents, and perspectives of its associates, providing equal access to opportunities without discrimination.

The Front Office Assistant Manager role at The Westin Copley Place Boston is a dynamic management position pivotal to the efficient operation of the front office and guest services departments. This full-time position offers a competitive salary range of $65,000 to $86,000 annually with eligibility for bonuses, reflecting the important responsibilities entrusted to this role. The Assistant Manager will support the Front Office Manager in overseeing daily functions of key front office areas including Bell and Door Staff, Switchboard, and Guest Services/Front Desk. This position demands leadership skills to manage and motivate staff, ensuring seamless check-in and check-out experiences while maintaining high standards of guest satisfaction.

Key responsibilities include directing front office staff, supervising daily operations, and embedding a culture of mutual respect, cooperation, and communication. The Assistant Manager serves as a role model, empowering employees to deliver exceptional customer service, handling guest complaints adeptly, and collaborating closely with management to continually enhance service quality. They will regularly monitor progress toward the department’s service objectives, implement corrective actions based on feedback, and ensure all policies and procedures are adhered to. Additionally, this role entails managing financial aspects related to credit policies to minimize bad debts and supporting organizational communication by providing timely updates and information flow between executives, peers, and subordinates.

This role is ideal for energetic, optimistic, and well-being-focused individuals who thrive in a fast-paced hospitality environment and are passionate about delivering outstanding guest experiences. The Westin’s wellness-oriented brand values encourage associates to embody health-conscious and active lifestyles, making this role an excellent match for those who take pride in their well-being and bring enthusiasm and leadership to their teams. Those who join this team will find themselves part of an amazing global network of hospitality professionals, where they can belong, begin their professional purpose, and become the best version of themselves.