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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $86,000.00
Work Schedule
Standard Hours
Benefits
complimentary parking
Health Insurance
bonus eligible
Paid Time Off
Dental Insurance
Retirement Plan
employee wellness program
Job Description
Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to exceptional guest experiences and professional excellence. The Westin Copley Place Boston, part of the Marriott family, is a prestigious full-service hotel located in the heart of Boston, Massachusetts. Known for its upscale accommodations, wellness-focused brand initiatives, and guest-centric services, The Westin Copley Place offers a vibrant work environment where associates are encouraged to embrace well-being, professional growth, and a culture of inclusivity and diversity. The hotel’s commitment to being a preeminent wellness brand in hospitality ensures that both guests and employees experience a supportive... Show More
Job Requirements
- High school diploma or GED
- minimum two years of relevant experience or equivalent education
- excellent communication skills
- leadership abilities
- problem-solving skills
- ability to work full time
- availability to work at The Westin Copley Place Boston
- commitment to uphold brand standards
- clean background check
Job Qualifications
- High school diploma or GED
- two years of experience in guest services, front desk, or related area
- OR two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- strong interpersonal and communication skills
- leadership and supervisory experience
- proficiency in hospitality management procedures
- ability to handle guest relations positively
Job Duties
- Assist the Front Office Manager in administering front office functions
- supervise front office staff including Bell, Door Staff, Switchboard, and Guest Services
- ensure efficient check-in and check-out processes
- foster guest and employee satisfaction
- manage day-to-day operations of front desk team
- handle guest complaints and resolve conflicts
- collaborate on service improvements and department goals
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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