Assistant Director of Event Operations

Fairmont is a globally recognized luxury hotel brand that prides itself on delivering unparalleled experiences to its guests across some of the world’s most exquisite locations. From the serene beaches of Hawaii to the vibrant heart of London, and the majestic deserts of the United Arab Emirates, Fairmont’s properties combine stunning architecture, artistic décor, and exceptional service to create unforgettable stays. A part of Accor, a worldwide leader in hospitality, Fairmont operates with a strong commitment to diversity, inclusion, and employee growth, fostering a workplace rich in respect, trust, and integrity.

The Assistant Director of Event Operations at Fairmont Century Plaza plays a pivotal role in maintaining and enhancing the hotel’s high service standards within its events department. This full-time position, with an attractive salary range of $100,000 to $110,000 USD, centers on elevating the guest experience and supporting the success of numerous events hosted at the historic Century Plaza Hotel, a property known not only for its modern luxury but also for its rich history as the "Western White House." The role requires someone who is energetic, confident, and able to inspire and lead a diverse events team, while flawlessly managing multiple events and ensuring that every detail aligns with Accor and Fairmont’s service excellence.

In this capacity, the Assistant Director is responsible for executing and enhancing Fairmont’s service standards through meticulous administration of departmental procedures and fostering effective communication across all event staff. Collaboration with the Catering and Conference Service teams is essential to meet client needs and timelines successfully. This role demands flexibility to work varied hours, including mornings, nights, weekends, and holidays to prioritize guest needs.

Key responsibilities include overseeing the daily floor operations related to events, managing event staff such as housepersons, bartenders, servers, and captains, and ensuring that banquet facilities are well maintained, clean, and operational. The Assistant Director must optimize labor productivity in line with union agreements and business demands and also ensure all functions create a memorable visual and service impact for guests. The role extends to active involvement in pre-conference meetings, event forecast discussions, and continuous focus on guest satisfaction metrics, including utilizing feedback to improve service delivery.

Candidates will bring at least five years of experience in events or banquet management, preferably within unionized properties, with strong general management and food and beverage operations expertise. Excellent delegation, operational efficiency, and teamwork skills are critical, as is the ability to make informed decisions based on event details and customer expectations. The position also requires a strong sense of urgency, follow-through, and commitment to guest service, complemented by extensive food and wine knowledge.

Fairmont Century Plaza is dedicated to employee development, offering access to learning through Accor’s Academies and opportunities for career growth locally and internationally. Employees enjoy competitive health benefits, a 401(k)/Roth IRA eligibility, discounted accommodations and dining at sister properties worldwide, cell phone reimbursement, and participation in corporate social responsibility initiatives such as Planet 21 and WATCH. The hotel fosters a workplace where diversity and inclusion flourish, privacy and equity are respected, and discrimination and harassment are not tolerated.

Joining Fairmont Century Plaza means becoming part of a team that values energy, integrity, and the passion for delivering hospitality that leaves a lasting impression. It’s a place where each team member can build a meaningful career while contributing to the storied legacy of a landmark hotel with a truly global presence.