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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $100,000.00 - $110,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
discounted hotel rooms
401(k) Plan
Cell phone reimbursement
Learning and Development Programs
Job Description
Fairmont is a globally recognized luxury hotel brand that prides itself on delivering unparalleled experiences to its guests across some of the world’s most exquisite locations. From the serene beaches of Hawaii to the vibrant heart of London, and the majestic deserts of the United Arab Emirates, Fairmont’s properties combine stunning architecture, artistic décor, and exceptional service to create unforgettable stays. A part of Accor, a worldwide leader in hospitality, Fairmont operates with a strong commitment to diversity, inclusion, and employee growth, fostering a workplace rich in respect, trust, and integrity.
The Assistant Director of Event Operations at Fairmont ... Show More
The Assistant Director of Event Operations at Fairmont ... Show More
Job Requirements
- Must provide proof of eligibility to be employed in the United States of America
- Minimum 5 years experience in events or banquet management
- Proven union property experience
- Ability to work flexible hours including mornings, nights, weekends, and holidays
- Strong communication and leadership skills
- Background in Food and Beverage operations management
- Ability to manage multiple events simultaneously
- Commitment to guest service excellence
Job Qualifications
- Well developed and rounded general management skills with emphasis in Food and Beverage operations management
- Minimum 5 years experience as an Events/Banquet Manager with union property experience
- Demonstrated ability to delegate tasks and facilitate completion
- Efficient and effective operational skills
- Strong cross functional team player
- Responsive with a sense of urgency
- Consistent follow through
- Focused on guest service
- Strong food and wine knowledge
- Skilled in making business decisions based on Event Orders and collaborative input
- Tactful, courteous and seamless working with general public, customers, Heartists, and union officials
- Ability to perform a variety of activities with flexibility to change without advance notice
- Ability to analyze and interpret established policies
- Accepts full responsibility for directing and managing activities
Job Duties
- Develop and enhance Fairmont service standards through disciplined administration of departmental Standard Operating Procedures and excellent attention to detail
- Enhance leadership skills of the event leadership team including decision-making, performance management, function planning, process analysis, and ownership
- Ensure effective working relationships and clear communication with all Heartists and leaders in the Event Department
- Collaborate closely with Catering and Conference Service teams to execute client needs, expectations, and timelines
- Attend regular meetings to discuss Banquet Event Orders and event forecasts
- Ensure all functions create a positive visual impact and unforgettable guest experience including ambiance, decor, and service delivery
- Focus on guest satisfaction scores in all duties and interactions
- Attend pre-conference meetings with clients to confirm details
- Assume responsibility for banquet facilities including cleanliness, repair, maintenance, and reporting deficiencies
- Oversee all Events staff including housepersons, bartenders, servers, and captains
- Manage Heartist schedules to optimize productivity and coverage meeting guest service standards and business demand
- Manage labor in accordance with Collective Bargaining Agreement guidelines optimizing productivity and coverage
- Review all event information ensuring accuracy in form and execution
- Run the floor managing multiple events simultaneously
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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