Assistant Director of Event Operations

Fairmont Century Plaza is a prestigious luxury hotel known for its rich history and sophisticated guest experiences. Located in the heart of Los Angeles, it has been a landmark destination since its opening, celebrated for its unique blend of modern luxury and timeless elegance. Previously recognized as the "Western White House" for hosting state dinners and high-profile guests, Fairmont Century Plaza embraces both heritage and innovation. The hotel is part of Accor, a global leader in hospitality, providing an environment where inclusivity, respect, and continuous growth are paramount. Employees at Fairmont Century Plaza benefit from a vibrant workplace culture that values diversity and fosters personal and professional development through Accor’s learning programs and corporate social responsibility initiatives.

The role of Assistant Director of Event Operations at Fairmont Century Plaza is a dynamic and influential position critical to delivering exceptional event experiences. This leadership role requires a passionate and energetic professional who thrives in a fast-paced environment and is dedicated to providing outstanding service to guests. The Assistant Director supports the Director of Event Operations in maintaining and elevating the event service standards that define the Fairmont brand. With responsibility for overseeing the daily event floor operations and the events team, this individual plays a vital role in achieving excellence in event planning, coordination, and execution.

Key responsibilities include fostering a positive and productive work environment for Heartists (employees), ensuring that communication flows effectively throughout the Events Department, and collaborating closely with Catering and Conference Services teams. The role demands strong management skills to ensure that event setups exceed client expectations in ambiance, décor, and service delivery, ultimately enhancing guest satisfaction scores. The Assistant Director must be flexible with their schedule, working mornings, nights, weekends, and holidays as required to meet business demands and guest needs.

This position also involves managing labor in strict adherence to Collective Bargaining Agreement guidelines, optimizing productivity, and ensuring that all banquet facilities are maintained to the highest standards. The Assistant Director must be adept at multitasking, often handling multiple events simultaneously while maintaining quality and attention to detail. The role demands excellent decision-making abilities, the capability to analyze policies and procedures, and a personable approach when working with guests, staff, union officials, and external partners.

With a competitive salary range of $100,000 to $110,000 USD annually, Fairmont Century Plaza offers a comprehensive package of benefits including health coverage, 401(k)/Roth IRA eligibility, and generous discounts at sister properties worldwide. Joining this team means becoming part of a respected institution that values each team member and offers opportunities for growth both locally and internationally. As part of Accor’s global network, employees can look forward to a workplace that celebrates inclusion, integrity, and a commitment to social responsibility, providing a career with purpose and potential for advancement.