Assistant Concierge

Minneapolis, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $22.00 - $24.00

Benefits

Minneapolis Sick and Safe Leave

daily meals

Job Description

The Minikahda Club, located just minutes from downtown Minneapolis, Minnesota, is a prestigious and historic private country club established in 1898. As the oldest country club west of the Mississippi River, it holds a prominent place in the region’s social and recreational landscape. The club prides itself on delivering an exceptional experience centered on family values, fellowship, integrity, respect, and inclusiveness. Members of The Minikahda Club enjoy superior social and recreational opportunities in an elegant and welcoming environment. With more than a century of tradition and excellence, the club maintains a reputation for outstanding hospitality and community engagement, making it... Show More

Job Requirements

Two years of customer service, front desk or guest services experience in the hospitality or private club environment
two-year degree preferred
ensure safety and security awareness is always maintained at the front desk
must be able to sit for long periods of time, walk, and do stairs
ability to lift up to 20lbs
ability to work a flexible schedule including weekends and holidays

Job Qualifications

Proven experience in a front desk or guest services role with a minimum of 2 years in the hospitality industry
excellent verbal and written communication skills
excellent organizational skills and attention to detail
professional in appearance and demeanor
ability to function well in a high-paced environment
ability to work a flexible schedule that may include weekends and holidays
passion for creating an exceptional experience for all members and guests
ability to convey information and ideas clearly and concisely
display a professional demeanor for members and staff

Job Duties

Foster a culture of professionalism, excellence, and member satisfaction ensuring exceptional service in every interaction
help to manage the Card room reservations
communicate updates and schedules to respective departments and the Food and Beverage operations team as necessary
manage the To Go Dining reservations ensuring accuracy in order taking and deliveries
address and resolve member inquiries, concerns, or special requests promptly and to their satisfaction including escalating an inquiry for an acceptable and timely resolution with the Security and Engineering team if applicable
engage in regular communication with the Food and Beverage Concierge team to understand updates, changes and details about upcoming events
consistently follow the Minikahda standardized phone greeting when answering incoming calls
assist with the lost and found and coat areas
support the valet staff if and when needed
possess a deep understanding of the club's facilities, services, and amenities to provide recommendations to members and guests
use the pass-on log as instructed by the Concierge Supervisor
perform other duties as assigned by the Concierge Supervisor

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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