Assistant Concessions Manager, TD Garden

Delaware North Sportservice is a renowned hospitality and food service company that operates within iconic venues, delivering unparalleled guest experiences. With a rich heritage spanning over a century, Delaware North specializes in managing premium food, beverage, and retail operations in a variety of settings including sports arenas, hotels, national parks, and casinos. The company exudes a commitment to excellence, innovation, and creating positive environments for both guests and employees. Among its prestigious holdings is TD Garden in Boston, Massachusetts, New England's premier sports and entertainment arena. TD Garden, owned and operated by Delaware North, serves as the home to the legendary NHL team Boston Bruins and NBA team Boston Celtics. The venue hosts over 200 events a year and welcomes more than 3.5 million visitors, making it a bustling hub of entertainment, sport, and community gatherings.

Currently, Delaware North Sportservice is seeking an Assistant Concessions Manager for the TD Garden location. The role is integral to the concessions team and involves partnering with leadership to effectively supervise and elevate the concessions operations. This position offers a salary range between $47,500 and $64,100 per year, complemented by an annual bonus plan based on company and individual performances or an uncapped sales incentive plan that rewards role-specific achievements. The Assistant Concessions Manager will play a pivotal role in ensuring that guests receive outstanding service while maintaining operational efficiency and compliance with regulations.

The Assistant Concessions Manager position is a dynamic opportunity for food service professionals passionate about leading teams and creating memorable guest experiences. Key responsibilities include coordinating and supervising the activities of team members and supervisors, conducting interviews and hiring personnel to build a cohesive team aligned with company values, and actively driving guest service initiatives offered by Delaware North. The role requires a focus on training associates in company policies and procedures to uphold high standards of customer service and operational excellence. Compliance with federal, state, and local regulations, especially concerning alcohol, sanitation, payroll, and employment laws, forms a critical part of the job.

Inventory control and equipment maintenance are also essential aspects of the position, demanding effective systems to ensure sufficient stock levels and timely repairs. The Assistant Concessions Manager will be responsible for verifying sales reports and preparing necessary cost and operational documents, providing accurate data for management decisions. Attention to maintaining clean, neat, and organized concession locations reinforces the brand's commitment to quality ambiance and guest satisfaction.

Candidates with 1-3 years of supervisory or management experience in the food service industry, preferably with concessions background, are ideal. A strong foundation in business accounting practices and an unwavering dedication to guest experience are crucial. The company values self-motivated and innovative individuals who demonstrate leadership, team-building capabilities, and the initiative to enhance operational efficiency. This role at Delaware North Sportservice offers the chance to be part of a historic legacy while cultivating personal and professional growth within a supportive and globally recognized organization.