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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,888.00 - $54,100.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Annual performance bonus
paid vacation days
Paid holidays
Paid parental bonding leave
Tuition Reimbursement
Friends-and-family discounts
Job Description
Delaware North is a global hospitality and food service company with a rich heritage that spans over 100 years. As a family-owned company, Delaware North has established a reputation for excellence through its commitment to delivering memorable guest experiences across a variety of sectors including sports, gaming, hospitality, and national parks. At Progressive Field in Cleveland, Ohio, Delaware North manages concessions and premium dining, providing exceptional food and beverage services within a premier sports venue that is home to the Major League Baseball team, the Cleveland Guardians. This iconic 35,041-seat stadium serves as a vibrant hub for sports fans and... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year managerial or supervisory experience in food service
- Knowledge of food safety and beverage service standards
- Ability to obtain necessary certifications such as ServSafe and TIPS
- Proficient in Microsoft Office and point-of-sale systems
- Strong leadership and interpersonal skills
- Ability to work flexible hours including evenings, weekends, and holidays
Job Qualifications
- Minimum of 1 year of managerial or supervisory experience in the food service industry
- Knowledge of food and beverage service standards, health regulations, and safety procedures
- Ability to obtain ServSafe, Food Safety Handler, and Training for Intervention Procedures certifications
- Proficient computer skills including Word, Outlook, Excel, and point-of-sale systems
- Strong communication, organizational, and time management skills
- Ability to work a flexible schedule including days, evenings, weekends, and holidays
Job Duties
- Manage day-to-day operations of all concessions locations under the guidance of the Concessions Manager
- Assist with coordinating team members and non-profit organization groups to ensure effective collaboration and operational efficiency
- Contribute to hiring and training new team members on company objectives, policies, and procedures to drive team performance and deliver exceptional guest service
- Ensure strict adherence to federal, state, and local regulations governing alcohol, food service, sanitation, payroll, financial protocols, and employment practices
- Oversee financial reporting, reconcile discrepancies, and support inventory management
- Monitor concession stands during events to maintain quality and customer satisfaction
- Facilitate communication between team members and management to resolve operational issues promptly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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