Assistant Concessions Manager, Progressive Field

Delaware North is a global hospitality and food service company with a rich heritage that spans over 100 years. As a family-owned company, Delaware North has established a reputation for excellence through its commitment to delivering memorable guest experiences across a variety of sectors including sports, gaming, hospitality, and national parks. At Progressive Field in Cleveland, Ohio, Delaware North manages concessions and premium dining, providing exceptional food and beverage services within a premier sports venue that is home to the Major League Baseball team, the Cleveland Guardians. This iconic 35,041-seat stadium serves as a vibrant hub for sports fans and visitors, where food service plays a critical role in enhancing the overall guest experience.

The role of Assistant Concessions Manager at Delaware North is a unique opportunity for a motivated and experienced professional to join a dynamic team in a fast-paced, guest-centered environment. As the Assistant Concessions Manager at Progressive Field, you will work closely with the Concessions Manager to lead, develop, and motivate a diverse team to deliver outstanding service. Your responsibilities will include overseeing day-to-day operations across multiple concession locations, ensuring smooth and successful service during game days and special events. This position requires strong leadership to manage team scheduling, training, and collaboration with community partners such as non-profit organizations.

This role offers a competitive salary range of $43,888 to $54,100 annually, with opportunities for additional earnings through an annual performance bonus plan based on company, individual, and location performance, as well as a role-based, uncapped sales incentive program. Delaware North also provides a comprehensive benefits package that supports both the personal and professional growth of its team members. Benefits include medical, dental, and vision insurance, 401(k) matching, paid vacation and holidays, parental leave, tuition and professional certification reimbursement, and generous discounts at affiliated hotels and resorts.

In this pivotal role, you will ensure compliance with federal, state, and local regulations related to alcohol service, food safety, health standards, payroll, and employment practices. Your financial acumen will be essential as you oversee financial reporting, reconcile discrepancies, and support inventory management. You will have the opportunity to contribute to a positive work environment that values teamwork and guest satisfaction, playing a key part in upholding Delaware North's reputation for hospitality excellence.

The Assistant Concessions Manager position requires flexibility in scheduling, including availability for days, evenings, weekends, holidays, and special event shifts that last between 8 and 12 hours. The successful candidate will bring at least one year of supervisory or managerial experience in the food service industry, preferably with concessions experience, along with strong communication, organizational, and computer skills. Proficiency in Microsoft Office and point-of-sale systems, as well as certifications such as ServSafe and Training for Intervention Procedures, are highly valued.

Joining Delaware North means becoming part of a company that values diversity, equity, and inclusion, where all applicants and employees are treated with respect and fairness regardless of race, gender identity, age, disability, or any other protected status. The company's commitment to career development means that you can expect continuous learning opportunities and pathways to grow within the organization. At Delaware North, you will be part of a global legacy of hospitality professionals dedicated to shaping the future of the industry while enjoying meaningful work in iconic venues and exciting locations.