Assistant Concessions Manager | Full-Time | Benchmark International Arena

The hiring establishment for this role is a professional venue concessions department within a large event management organization. This company is dedicated to providing exceptional guest experiences through its concession operations, which include food and beverage sales at various events. The organization values operational excellence, guest satisfaction, safety compliance, and adherence to all regulatory requirements. It is an entity that operates on a variable event-driven schedule, necessitating flexibility, strong teamwork, and leadership in its workforce. The company emphasizes training, mentoring, and developing employees to maintain high standards of service quality, safety, and efficiency across all concession stands and related operations.

The Assistant Concessions Manager position plays a critical role within this organization by managing and supporting the concessions department to ensure smooth, efficient, and profitable venue operations. This full-time role, with an annual salary between $55,000 and $60,000 plus eligibility for bonuses, demands a hands-on leader who is adept in overseeing inventory controls, product ordering, employee supervision, cash controls, and compliance with alcohol service and food safety policies. The assistant manager will also be deeply involved in employee training, troubleshooting, event planning support, food preparation, and cleaning duties.

This role requires excellent interpersonal skills, professional presentation, and the ability to lead by example, fostering a cooperative and positive workplace environment. The position requires variable availability including evenings and weekends, aligning with event schedules that can be dynamic and fast-paced. Technical proficiency with point-of-sale (POS) systems and computer applications is essential for managing operational details accurately and effectively.

The Assistant Concessions Manager will be responsible for mentoring a team of part-time employees and volunteers, ensuring they adhere to sanitation standards, safety policies, and company procedures. The role includes staff scheduling, monitoring and troubleshooting POS systems, managing product inventory and ordering, cash reconciliation, and addressing guest complaints promptly. Additionally, this role demands compliance with state and federal regulations, particularly those related to alcohol distribution and food handling.

Maintaining a safe and harassment-free work environment is a key responsibility, requiring the assistant manager to promptly address any safety concerns or hazardous situations. This leadership role ensures all operational aspects meet company and legal standards, contributing to an enjoyable event experience for guests while achieving business goals.

Benefits for this full-time position include health, dental, and vision insurance, a 401(k) savings plan with company matching, and paid time off including vacation, sick days, and holidays, further supporting employee well-being and satisfaction.