Assistant Concessions Manager, Climate Pledge Arena

Bellevue, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $80,169.00

Work Schedule

Flexible

On-call

Day Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Performance bonus

paid vacation days

Paid holidays

Paid parental bonding leave

Tuition Reimbursement

Friends-and-family discounts

Job Description

Delaware North Sportservice is a distinguished hospitality and food service company operating at Climate Pledge Arena in Seattle, Washington. Climate Pledge Arena is a state-of-the-art, 740,000-square-foot arena powered by renewable energy and recognized as the first net zero-certified arena in the world. This venue hosts the NHL's Seattle Kraken, the WNBA's Seattle Storm, as well as numerous live music and entertainment events, making it a major hub for sports fans and entertainment enthusiasts in the Pacific Northwest. Delaware North manages food and beverage services here, providing guests with an exceptional culinary experience through its Climate Collective, which offers the most locally focused and sustainable menu in the sports and entertainment industry. Delaware North is a family-owned global legacy business, with over a century of history and a diverse range of operations spanning iconic sports arenas, national parks, casinos, hotels, and retail. The company prides itself on fostering growth and career development for its employees, valuing diversity and inclusivity in its workforce and emphasizing a positive, supportive workplace culture.

The role of Assistant Concessions Manager at Delaware North Sportservice based at Climate Pledge Arena is a dynamic leadership position integral to ensuring seamless food and beverage operations across all concessions locations. This position reports directly to the Concessions Manager and focuses on supporting the team through effective management, training, and operational oversight. The Assistant Concessions Manager will manage day-to-day activities, maintain compliance with health and safety regulations, and contribute to a positive guest experience by upholding high service standards. This role requires a motivated professional who thrives on elevating guest satisfaction, fostering team collaboration, and managing the complexities of concession operations during various events, including NHL and WNBA games, concerts, and other entertainment events. With an anticipated base salary of $80,169 per year, this position also includes opportunities for annual performance bonuses and sales incentives based on individual and company performance. Delaware North is committed to supporting its employees with comprehensive benefits, professional development opportunities, and a workplace culture that prioritizes both personal and career growth. This makes the Assistant Concessions Manager role not only pivotal to operations but also a rewarding pathway for those aiming to expand their hospitality management career within a globally recognized company.

Job Requirements

Minimum of 1 year of managerial or supervisory experience in the food service industry, preferably with prior concessions experience
Knowledge of food and beverage service standards, health regulations, and safety procedures with the ability to obtain ServSafe, Food Safety Handler, and Training for Intervention Procedures certifications
Proficient computer skills, including Word, Outlook, Excel, and point of sale systems
Strong communication, organizational, and time management skills
Capacity to work a flexible schedule to accommodate business levels

Job Qualifications

Minimum of 1 year of managerial or supervisory experience in the food service industry, preferably with prior concessions experience
Knowledge of food and beverage service standards, health regulations, and safety procedures with the ability to obtain ServSafe, Food Safety Handler, and Training for Intervention Procedures certifications
Proficient computer skills, including Word, Outlook, Excel, and point of sale systems
Strong communication, organizational, and time management skills
Capacity to work a flexible schedule to accommodate business levels

Job Duties

Manage day-to-day operations of all concessions locations, under the guidance of the Concessions Manager
Assist with coordinating team members and non-profit organization groups to ensure effective collaboration and operational efficiency
Contribute to hiring and training new team members on company objectives, policies, and procedures to drive team performance and deliver exceptional guest service
Ensure strict adherence to federal, state, and local regulations governing alcohol, food service, sanitation, payroll, financial protocols, and employment practices
Oversee cash handling and financial reporting, reconcile discrepancies, and support inventory management