Assistant Banquet Manager

Tucson, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $25.77 - $34.62

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Employee wellness programs

Job Description

The Ritz-Carlton is a globally recognized luxury hotel brand known for setting the standards in exceptional guest service and hospitality. Operating more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create memorable experiences that leave a lasting impact on guests long after their stay. As part of Marriott International's impressive portfolio of brands, The Ritz-Carlton embraces a culture that celebrates diversity, creativity, thoughtfulness, and compassion. The company places a strong emphasis on empowerment and continuous improvement, believing that these values drive success and sustain its reputation as a global leader in luxury hospitality.

The culture at The Ritz-Car... Show More

Job Requirements

High school diploma or GED
2 years experience in the event management, food and beverage, or related professional area
Ability to lead and motivate a team
Strong customer service skills
Good communication skills
Ability to handle guest complaints professionally
Knowledge of sanitation standards
Availability to work flexible hours including evenings and weekends

Job Qualifications

High school diploma or GED
2 years experience in event management, food and beverage, or related professional area
Knowledge of food and wine pairings
Ability to lead and motivate a team
Strong customer service skills
Effective communication and interpersonal skills
Basic inventory and resource management skills

Job Duties

Assist in managing departmental inventories and assets including par levels and maintenance of equipment
Maintain attendance log for banquet employees
Maintain and enforce established sanitation levels
Adhere to and reinforce all standards, policies, and procedures (SOPs, LSOPs, etc.)
Ensure employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
Order supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs)
Use banquet beverage "Use" records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor
Assist in scheduling banquet service staff to forecast and service standards, while maximizing profits
Attend and participate in all pertinent meetings
Lead shifts and actively participate in the servicing of events
Apply and continually broaden knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation
Set a positive example for guest relations
Interact with guests to obtain feedback on product quality and service levels
Respond to and handle guest problems and complaints
Empower employees to provide excellent customer service
Strive to improve service performance
Support a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
Ensure employees understand expectations and parameters
Observe service behaviors of employees and provide feedback to individuals
Review comment cards and guest satisfaction results with employees
Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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