Assistant Banquet Manager

The Ritz-Carlton is a globally recognized luxury hotel brand known for setting the standards in exceptional guest service and hospitality. Operating more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create memorable experiences that leave a lasting impact on guests long after their stay. As part of Marriott International's impressive portfolio of brands, The Ritz-Carlton embraces a culture that celebrates diversity, creativity, thoughtfulness, and compassion. The company places a strong emphasis on empowerment and continuous improvement, believing that these values drive success and sustain its reputation as a global leader in luxury hospitality.

The culture at The Ritz-Carlton revolves around its well-known Gold Standards, which include the Employee Promise, Credo, and Service Values. These standards serve as the foundation of every team member's daily work and interaction, guiding the company to consistently deliver excellence in guest care and satisfaction. Associating with The Ritz-Carlton means not only becoming part of a prestigious brand but also embracing the opportunity to be your best self in a supportive and inspirational environment.

The role available is an entry-level management position within the banquet department. This position is designed to assist in leading banquet staff while actively participating in the execution of events according to established requirements and standards. The Banquet Manager Assistant plays a crucial role in developing and directing the team to provide consistent, high-quality service that enhances guest experiences.

Responsibilities include managing departmental operations such as inventory control, equipment maintenance, and supply ordering. The incumbent will assist in scheduling staff to balance service standards and profitability and enforce sanitation and safety policies rigorously. Another important aspect of the role is maintaining attendance records, managing beverage inventories, and using feedback tools like the Meeting Planner Survey and Guest Satisfaction Scores to boost service quality.

The successful candidate will also lead by example during shifts, actively participating in event servicing while applying culinary knowledge, including food and wine pairings to improve event presentation. Exceptional customer service is a priority; thus, direct interaction with guests to solicit feedback, promptly address complaints, and empower staff to deliver outstanding service is required.

An integral part of this role involves human resource activities such as assisting with employee orientation and training, ensuring clear communication of expectations, providing performance feedback, and reinforcing emergency and safety procedures. All these duties contribute to creating a motivated and proficient team capable of upholding The Ritz-Carlton's elite standards.

Joining The Ritz-Carlton as an assistant banquet manager offers a unique chance to grow in the hospitality industry within a global leader in luxury service. The organization values equitable opportunity and diversity, welcoming applications from all individuals and fostering an environment where unique backgrounds and experiences are celebrated. This role not only provides practical management experience but also immerses you in a prestigious brand renowned for excellence, culture, and guest satisfaction.