Assistant Banquet Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $46,700.00 - $66,000.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Training and development programs
Career advancement opportunities

Job Description

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to excellence and innovation in service. As one of the most trusted names in the hotel and resort sector, Marriott Hotels strive to elevate the art of hospitality by delivering thoughtful, heartfelt, and forward-thinking experiences to guests across the world. The company operates an extensive portfolio of brands, including JW Marriott, which represents the luxury segment with more than 100 exquisite properties located in gateway cities and distinctive resort locations worldwide. Marriott’s legacy is built on a culture that values the unique backgrounds, talents, and experiences of its associates, fostering diversity, inclusion, and equal opportunity in employment. The company is dedicated to providing an empowering environment where associates can thrive, grow, and deliver exceptional service that reflects the brand’s commitment to quality and guest satisfaction.

The role of the Banquet Supervisor at Marriott Hotels is an entry-level management position designed to support and lead the banquet staff in delivering excellent service and seamless event execution. This position plays a critical role in ensuring that events run according to the established requirements and amenities defined by Marriott’s high standards. The Banquet Supervisor assists in directing the team with a focus on maintaining quality, efficiency, and customer satisfaction. Responsibilities include managing and maintaining departmental inventories and assets, supervising attendance and sanitation practices, and adhering to all standard operating procedures. The role also involves active participation in event service delivery, guest interaction to gather feedback, and handling complaints to boost overall satisfaction. As part of human resources activities, the Banquet Supervisor supports employee orientation, training, and performance feedback to foster a motivated and well-prepared banquet staff.

This position provides a unique opportunity for individuals passionate about hospitality and event management to develop their leadership skills within a globally respected organization. Working at Marriott means being part of a dynamic team that values innovation, camaraderie, and personal development. Employees benefit from a supportive work culture that prioritizes holistic well-being and continuous learning. The Banquet Supervisor position is ideal for candidates who are eager to learn about food and wine pairings, event presentation, and advanced guest service techniques within a luxury hotel environment. Marriott promotes an inclusive workplace where every associate’s contribution is acknowledged and where professional growth is highly encouraged. Joining Marriott Hotels offers not just a job but a meaningful career path that encourages employees to be their best selves while creating wonderful hospitality experiences for guests worldwide.

Job Requirements

  • High school diploma or GED
  • Minimum two years of relevant experience in event management, food and beverage, or related field
  • Ability to work flexible hours including weekends and holidays
  • Strong leadership and organizational skills
  • Excellent customer service and communication abilities
  • Physical ability to stand for extended periods and lift moderate weights
  • Commitment to uphold Marriott's standards and policies

Job Qualifications

  • High school diploma or GED
  • Two years of experience in event management, food and beverage, or related professional area
  • Knowledge of food and wine pairings and event presentation
  • Strong interpersonal and communication skills
  • Ability to lead and motivate a team
  • Understanding of sanitation and safety standards
  • Basic inventory and cost control skills

Job Duties

  • Assist in managing departmental inventories and assets including par levels and maintenance of equipment
  • Maintain attendance log for banquet employees
  • Maintain and enforce established sanitation levels
  • Adhere to and reinforce all standards, policies, and procedures
  • Ensure employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
  • Order supplies for the department such as china, glass, silver, buffet presentations, props, and other service equipment needs
  • Use banquet beverage records to guide beverage supervisor in controlling liquor costs and inventory
  • Understand the impact of banquet operations on event success and manage activities to maximize customer satisfaction
  • Assist in scheduling banquet service staff to forecast and service standards
  • Attend and participate in meetings
  • Lead shifts and participate actively in servicing events
  • Apply and broaden knowledge of food and wine pairings and event presentation
  • Set a positive example for guest relations
  • Interact with guests to obtain feedback on product quality and service levels
  • Respond to and handle guest problems and complaints
  • Empower employees to provide excellent customer service
  • Strive to improve service performance
  • Support departmental orientation and new hire training
  • Ensure employees understand job expectations
  • Provide feedback on service behaviors
  • Review guest satisfaction results with employees
  • Communicate and execute emergency and safety procedures and training

Job Criteria

Experience

Entry Level (1-2 years)


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