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Assistant Banquet Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $28.37 - $38.94
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Benefits

Health Insurance
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
paid time off including sick leave
Life insurance
Group disability insurance
Paid parental leave

Job Description

Gaylord Opryland Resort amp Convention Center is a premier hospitality destination located in Nashville, Tennessee. As part of the renowned portfolio of Marriott International brands, this expansive resort is known for its exceptional meeting and event spaces, luxurious accommodations, and unique combination of Southern charm and modern amenities. Gaylord Opryland Resort is dedicated to offering an extraordinary experience for guests and visitors, providing a dynamic environment that merges hospitality excellence with creative event management. The resort's commitment to service, innovation, and team empowerment makes it a leading venue in the hospitality and convention sector.

The Event Management position at Gay... Show More

Job Requirements

  • High school diploma or GED or 2-year degree from an accredited university
  • minimum 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping or related area
  • or if no standard educational background, at least 3 years experience in two hospitality areas including food and beverage, culinary, guest services, front desk, housekeeping
  • knowledge of OSHA regulations
  • ability to manage and lead teams
  • excellent communication skills
  • ability to handle guest problems and complaints
  • proficiency in scheduling and inventory management
  • commitment to providing excellent guest service

Job Qualifications

  • High school diploma or GED or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
  • minimum 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
  • or at least 3 years of experience in two of the following hospitality areas including food and beverage, culinary, guest services, front desk, housekeeping
  • preferred experience running a shift, scheduling, performance management, problem solving, running day-to-day operation, and hospitality skills

Job Duties

  • Communicates service needs to chefs and stewards throughout functions
  • totals charges for group functions and prepares and presents checks to group contacts for payment
  • verifies banquet rooms, restaurants, and coffee breaks are ready for service
  • verifies proper centerpieces are displayed on every table
  • inspects cleanliness and presentation of all china, glass, and silver prior to use
  • checks in with guests to verify satisfaction
  • sets tables according to type of event and service standards
  • communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
  • maintains cleanliness of work areas throughout the day
  • supports compliance with brand standards and legal obligations
  • supports and leads shift teams to provide consistent, high quality service
  • coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings
  • communicates performance expectations and trains staff in processes
  • assists more senior managers in completion of financial and administrative duties
  • strives to continually improve guest/event and employee satisfaction and maximize financial performance
  • verifies meeting and event rooms/space are set according to event documentation and customer requirements
  • leads shifts and actively participates in the servicing of events
  • adheres to and reinforces all standards, policies, and procedures
  • assists in maintaining the inventory of function room amenities
  • attends and participates in staff and department meetings
  • attends pre-event/pre-convention meetings to understand group needs
  • conducts room function inspections prior to each event
  • delegates tasks to ensure room sets are on time and meet event management standards
  • verifies employee awareness of the event phase portion of the event satisfaction survey
  • maintains attendance log for banquet, event service and event technology employees
  • manages departmental inventories and assets
  • orders supplies for the department
  • schedules banquet and event service staff to forecast and service standards
  • utilizes banquet beverage tools
  • practices and executes brand specific meeting services program
  • assists with event technology/audio visual team
  • works with event planning team to verify flawless delivery of events
  • verifies knowledge and understanding of OSHA regulations
  • creates and nurtures a hotel environment emphasizing motivation, empowerment, teamwork, continuous improvement and passion for service
  • participates in department meetings communicating clear and consistent messages
  • participates in development and implementation of corrective action plans
  • encourages employees to provide excellent customer service
  • handles guest problems and complaints
  • interacts with guests to obtain feedback and effectively responds
  • meets and greets guests
  • manages activities to maximize customer satisfaction
  • identifies developmental needs of others and coaches or mentors
  • participates in employee performance appraisal process
  • supports training
  • assists in interviewing and hiring team members
  • schedules employees to ensure shift coverage and meet business demands and productivity goals

Job Location

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